Znuny and ((OTRS)) Community Edition

Any chance you have a sitebook with your configuration details of your server I can review? I might be able to find the part that is missing.

Thank you!

Roy, I'm getting this same error, but I see the conversation ended with no response to your last question. I've verified my HttpType is set to https and that my FQDN is correct. The part I'm wondering about is the ScriptAlias. Znuny has it set to otrs/. When I change the Azure Redirect URI to https:...

Figured it out. Looked at the log file from the output and found an error that gcc wasn't found. Once I installed that and ran the command again to install, it worked.

Thank you for your help!

Roy, Tried your instructions and wasn't successful. During the installation, I got errors toward the end of the install. Here's the complete output: [root@**** ~]# cpanm iCal::Parser --> Working on iCal::Parser Fetching http://www.cpan.org/authors/id/R/RI/RIXED/iCal-Parser-1.21.tar.gz ... O K Config...

When upgrading Znuny, I get an error that iCal::Parser is not installed: iCal::Parser.....................Not installed! To install, you can use: 'yum install "perl(iCal::Parser)"'. (required - Required for calendar events.) When I run yum install "perl(iCal::Parser)" , it is not...

iCal::Parser is the only required one that is missing. Doesn't look like it wants to install using dnf install "perl(iCal::Parser)". I'll work on getting that installed and then update the post.

I performed a clean install of Znuny 6.4.4 on a RHEL 8.7 system using the instructions on https://doc.znuny.org/manual/releases/installupdate/install.html. When I use the web UI, I get an Internal Server Error. If I refresh a few times, it eventually goes through, but then comes back. Apache error l...

email is not a valid attribute in our directory. I did find that if I put proxyAddresses into the CustomerUserSearchFields I can at least search for the sending email to find the right sAMAccountName. This is provided I set both the CustomerUserSearchPrefix and CustomerUserSearchSuffix to *. Of cour...

We have several users that use some of their email aliases to email our implementation of OTRS. These users have those aliases populated within the proxyAddresses attributed within Active Directory. Is there a way to get OTRS to query that field to find the email address and which sAMAccountName att...