Znuny Open Source Ticketsystem

I’d like to create a new phone ticket by passing a URL into OTRS that includes the callerID of the phone number of a customer. My phone system can send a URL that includes the phone number automatically. OTRS should receive the URL, do a lookup in the Customer User database and then create a new tic...

I'd like to BCC a copy of all ticket responses in a particular queue to someone in my company. That way he will be able to see the activity in a particular queues without having him go into the ticket system. I can see how to do this ticket system wide but I only want to do it for tickets in a parti...

Is it possible to use an "OR" condition or is "AND" the only condition?

It clearly states it is "AND Condition" but I don't see how to change it to "OR".

Sorry about posting to the wrong area. I'm afraid I did that with a few tickets. I'll know better next time. I looked up Dynamic Fields and am having trouble implementing them. I put them in but they don't show up so I must be doing something wrong. Example 4.26. Activate Field1 in Ticket Overview S...

I created a new queue and can move tickets in and out of that queue. However, when I try to Reply to the ticket the popup either doesn't have any items in it or doesn't show up at all and therefore I can't edit that ticket.

What is required for the queue to work?

I'd like to be able to tag each ticket with a label so I can categorize the ticket and have it show up as an additional column. It would be best if I could add a popup menu when I'm editing a ticket to populate that item. For example: The queue is "Training" and the categories would be &qu...

Would this also work to add fields to the Customer database preferences by replacing "Customer" for "Agent"? Would normal OTRS updates interfere with this? Can this be changed on the appliance in a VM? Thank you. mod note: reference: http://forums.otterhub.org/viewtopic.php?f=60&...