Znuny Open Source Ticketsystem

the webserver does not have write permission on the file.

you should:
- update your outdated version to latest 3.2.x or upgrade to 3.3.8
- run the otrs.SetPermissions.pl script with all needed parameters to set all file values

As recommended, I ran the otrs.SetPermissions.pl script last night ...

the webserver does not have write permission on the file.

you should:
- update your outdated version to latest 3.2.x or upgrade to 3.3.8
- run the otrs.SetPermissions.pl script with all needed parameters to set all file values

Oh trust me, I've been pushing for us to upgrade to the most recent ...

It doesn't actually exist on the server. The number appended to the end of the file name will randomly change. An ls -al of my /opt/otrs/Kernel/Config/Files folder yields this:


drwxr-xr-x 2 otrs www-data 4.0K 2014-06-27 15:27 .
drwxr-xr-x 3 otrs www-data 4.0K 2014-06-27 15:19 ..
-rw-r--r-- 1 otrs ...

We run OTRS 3.2.1 and I'm trying to open SysConfig in the Admin section but receive the following error:

Error Message: Can't open file /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm.17190!

Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Jul 8 15:45:12 2014 Message: Can't ...