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by wayneza
04 Aug 2014, 11:00
Forum: Help
Topic: External Ticket Recognition / Email Replies
Replies: 0
Views: 607

External Ticket Recognition / Email Replies

Hi, I am recently upgraded OTRS from 3.2.6 to 3.3.8 so that I have the External Ticket Number Recognition available. One of our clients requires the following integration between our OTRS and their helpdesk. 1. Client ticket reference needs to be detected as a additional followup field. 2. Client ti...

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