Hi,
I am recently upgraded OTRS from 3.2.6 to 3.3.8 so that I have the External Ticket Number Recognition available.
One of our clients requires the following integration between our OTRS and their helpdesk.
1. Client ticket reference needs to be detected as a additional followup field.
2. Client ...
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- 04 Aug 2014, 11:00
- Forum: Help
- Topic: External Ticket Recognition / Email Replies
- Replies: 0
- Views: 616