Znuny Open Source Ticketsystem

otresi

https://github.com/OTRS/otrs/blob/master/scripts/database/otrs-schema.mysql.sql CREATE TABLE queue ( id INTEGER NOT NULL AUTO_INCREMENT, name VARCHAR (200) NOT NULL, current size is 50. It sounds strange 50 character is now limit.. i don't understand how to increase in mysql and how to change?

otresi

50 character is now limit..
i don't understand how to increase in mysql and how to change?

otresi

Any help?

otresi

Thanks, but this option applies for the customer permission in group not to queue..

otresi

Thanks, but i m using otrs 5.0.8

otresi

thanks, but i cannot find anything about this in admin manual

otresi

thanks, yes i now for that options, but this option applies to the agent creation ticket

otresi

How can i add new template or change the existing customer new ticket page..
In the text area i want to add some explanation to customer, how it should fill the ticket and which information admin need from it..

Thanks everybody

otresi

Does it possible to allow only few customer to access to example queue1, queue2, queue3, but other customer have access to queue1 and queue2, not to queue3?

Thanks a lot

otresi

Hi,

Does it possible to increase size of queue name, current size is 50.
Thanks a lot

otresi

i forgot to add new field in dynamic field, now its work

otresi

Which log, where i can see you error?

otresi

Ticket::Frontend::CustomerTicketZoom###DynamicField - i added field Phone with number 1
Ticket::Frontend::CustomerTicketMessage###DynamicField - i added field Phone with number 1
Here is picture from customer page otrs 5

otresi

any help?

otresi

yes, it works on version 3 but not work on version 5..

otresi

Here is picture from customer page..

otresi

Hi, I have otrs version 5.0.8 and i would like to add on customer page new filed - custoemr's phone number Here is change i've done Ticket::Frontend::CustomerTicketZoom###DynamicField - i added field Phone with number 1 Ticket::Frontend::CustomerTicketMessage###DynamicField - i added field Phone wit...

otresi

Otrs is working but a have a few question for you 1. In sytem log i got this error each 10 min OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-43 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: ERROR: OTRS-otrs.Console.pl-Main...

otresi

yes, i checked daemon, than restart server and everything working now..

otresi

Hi,

How can i view why escalation will not work?
i setup Escalation - first response time after 10 minuter, setup ticket notification escalation for specific queue but not work?
where i can see error?

otresi

skullz wrote:you should not use old version of postmaster..
also, cron job now is controlled by daemon..
make sure ur daemon is running

Thank you very much, my deamon was stopped..

otresi

Where is location, i need to change this?

Message: otrs.PostMaster.pl is deprecated, please use console command 'Maint::PostMaster::Read' instead.

otresi

root wrote:It's what it is: otrs.PostMaster.pl is deprecated. Check the manual and your cronjobs

i m sorry i posted new error

otresi

i installed new otrs version 5, earlier i used otrs 3.3.8 I've set postmaster mail account, fetch worked manual but not with cron job. I copied otrs.PostmasterMailbox.pl from old otrs 3.3.8 to new and setup postmaster mailbox 10 minutes but not working, also restart Cron.sh.. crontab -u otrs -l # fe...

otresi

when i try backup old database with this command pg_dump -h 127.0.0.1 otrs > otrs_backup.psql and pasword from Config.pm i got this error pg_dump: [archiver (db)] connection to database "otrs" failed: FATAL: Passwort-Authentifizierung f?r Benutzer >>root<< fehlgeschlagen FATAL: Passwort-Au...

otresi

How can i move postgresql database from appliance 3.3.8 to appliance 4.0.8?
When i used restore.pl commance a got this error:

Code: Select all

ERROR: Already existing tables in this database. A empty database is required for restore!

What should i do it?

Thanks for help

otresi

ok, thanks what i need to do, how can i move my otrs to new system?

example:
install centos 7 on new server, install otrs version 5, new database and import database, content of /opt/otrs, Config.pm etc..?

otresi

Hi, i have not solved my problem with upgrade perl modules..my network is open, firewall open.. when i tried command apt-get update i receive this message: Ign http://ftp.otrs.org appliance Release.gpg Ign http://ftp.otrs.org/pub/otrs/appliance-update/otrs-3.4/ appliance/current Translation-en Ign h...

otresi

Hi,

I have problem with new agent, i want that agent have permission to only 1 queue (Test)
i created group and roles (Test) with full permission for that agent.
But when agent log to admin page, he cant see ticket from Test queue?

What is the problem?

otresi

problem is not solved..

perl_modules.jpg

otresi

any advice?

otresi

Hi,

Go to Admin-Generic Agent-Create Job and than define schedule, ticket folter, ticket action..

otresi

hi, i have got this error when check perl modules. When i tried to install that from cli i got this message

Code: Select all

Unable to locate package

Do u have any advice or link for download that modules?

Thanks a lot

otresi

ok thanks, i read this documentation: http://otrs.github.io/doc/manual/admin/4.0/en/html/upgrading.html In this documentation i didnt read what about my postgreSQL, should i need to stop database before start migration or no, how to backup and restore database? I dont understand step 5.4.14 Set file...

otresi

ok thanks, is version 4.0.0 ok ?

otresi

is there any way to upgrade my 3.3.8 apliance?

otresi

i saw that otrs 4 appliance exist, is there a way to update my otrs appliance 3.3.8 to appliance 4.0.8?

thanks

otresi

hi, meanwhile i solved problem.
I created generic job for that queue, setup schedule, setup action (closed sucessful) and ticket auto-close.

Thank
Bye

otresi

Hi everybody,

Did u now how i can setup auto close ticket?
I create one special queues with automatic answer for user who pick that categories.
How i can setup auto close ticket receive with that queue?

Thanks for advice

Regards

otresi

Hi,

Did i can install new otrs 5, and than move database and configuration from version 3.3.8?

thanks for help

otresi

Hi, Now it is time to upgrade my otrs 3.3.8 linux appliance, i was reading documentation and i know that i must to upgrade only to version 4, not 5. Would you recommended witch version otrs 4 can i install? Did you have and advice for migration to version 4, maybe anybody have any experience? Thanks...

otresi

any other help?

otresi

I have an issue with Postmaster Filters and wondered if anyone had seen a similar issues or knew why it was doing this... On the POP3 configuration "Trusted" is set to "Yes" and "Dispatching"is set to "by selected queue Queiu: "All". I have a filter setup...

otresi

maybe this happen: [Wed Dec 10 13:35:23 2014] [error] [client 172.27.1.8] File does not exist: /var/www/favicon.ico [Wed Dec 10 14:37:48 2014] [warn] child process 17594 still did not exit, sending a SIGTERM [Wed Dec 10 14:37:48 2014] [warn] child process 11832 still did not exit, sending a SIGTERM ...

otresi

any help??

otresi

i think that this is error.. [Tue Nov 25 11:55:58 2014] [error] [client 172.27.1.8] File does not exist: /var/www/favicon.ico [Tue Nov 25 11:55:58 2014] [notice] child pid 17193 exit signal Segmentation fault (11) Traceback (17193): Module: Kernel::System::Auth::Sync::LDAP::Sync (OTRS 3.3.8) Line: 1...

otresi

ok, but i now that error happen and that time..do u have some advice for any other log??

otresi

syslog: Nov 25 11:54:02 localhost OTRS-otrs.GenericAgent.pl-96[19385]: [Notice][Kernel::System::GenericAgent::_JobRunTicket] Use module (Kernel::System::GenericAgent::TriggerEscalationStartEvents) for Ticket (2014112596000058/624). Nov 25 11:54:02 localhost OTRS-otrs.GenericAgent.pl-96[19385]: [Noti...

otresi

hi I somethimes have problem when i send mail, i recieve ticket, when i try to reply i have got error: The requested URL could not be retrieved While trying to retrieve the URL: ................ The following error was encountered: Zero Sized Reply Squid did not receive any data for this request. Er...

otresi

Hi,

is it possible, if i connect to customer page then insert and fill some template..

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