Znuny Open Source Ticketsystem

inderjohar2287

I have done the and it shows status "Done" but still session is logging out.

inderjohar2287

All these doesn't help out to fix the hurdle of logout and the error message.

inderjohar2287

it will fix AJAX communication error as well session log out issue?

inderjohar2287

I have changed into the main configuration file where I found the old IP.

Problem is still persisting as AJAX communication error and session out.

inderjohar2287

Config file will have old IP. This what you mean?

Also please help me to find the resolution of 2nd point that is session out even after 2 mins.

inderjohar2287

Please help me to fix this

inderjohar2287

From last 2 months there was no error into the OTRS. Now after changing is IP from 192 series to 10 series it start giving the AJAX communication error. I have to select "Prevent this page..." then it stops for a while... At least in a day it comes once. Second hurdle is that after changin...

inderjohar2287

Can you please suggest how can I add cc field in customer panel so that customer can cc the alias of his team

inderjohar2287

It is fixed by rebuilding the escalation
Thank you all for helping me.

inderjohar2287

Right. So I have closed.

inderjohar2287

It's not giving now any error. Surprise. It it's all fixed.

inderjohar2287

I have activated. I know it gave me warning by of performance issue. After enabling it is not giving any issue. But I am not understanding the time that are showing for 5 mins, 3 hours data, yesterday data etc.. What is the use and how it helps me to fix. I mean no recommendation or help there what ...

inderjohar2287

I have enabled the performance log for OTRS from admin panel
It's showing data like .3 sec this happen etc..
But nowhere under stable to me that what's the use. What it tracks how it will be helpful ?

inderjohar2287

Can you please give exact path and what needs to be checked?

inderjohar2287

Now convinced with answer. That make me understand "human" word

I was just focusing on wait for response case but now I have outlook with your comment

Thanks for your patience and detailed info.

inderjohar2287

Perfect. It's working fine.
Thank you!!!!

inderjohar2287

Where to see stack trace?

inderjohar2287

Where to check the rebuild escalations index from admin panel?

inderjohar2287

yeah it is working fine on the test ticket
Now If I want to change from every two hours to 15 minutes then What changes I need to perform?

inderjohar2287

Yes that true in case of local. In case of Global, customer needs status on the notification email, may in subject or in body. And if you also think that you are seating at xyz area and different timezone and abc person is seating qwy area with different timezone then. As customer you would need jus...

inderjohar2287

They have closed by saying it is not a bug, I have reopened it
Can yo do something on it, as those tickets are sending notification every day.

inderjohar2287

Right now status of cron is running.
Ok, If I will restart the cronjob now then will this ticket be closed?

Also, all the commented points are not running so is it ok? I mean with default configuration will it works?

inderjohar2287

Once again I have done the testing and found the same result. After choose time ticket start showing pending till instead of closing it.
Please find the attached screen shot.

autoclose.JPG

inderjohar2287

Even though it was reaching but let me try it one more time and i will share the report.
Meantime you may refer the screen-shot for state.

state management.JPG

inderjohar2287

No, I have not changed any of the default name. Using all the default states.

inderjohar2287

Please find the attached output of OTRS cronjob

otrs cron.txt

.... and install.md

INSTALL.txt

Kindly suggest after reading it what I need to change for working on auto closed+/-

inderjohar2287

50% I agree 50% as customer I would like to revert on IT ticket or look when I saw state pending reminder. That says they need my inputs. Or I get notification your ticket closed. Just think from customer prospective who is busy in developing product and would like to just read the state of his tick...

inderjohar2287

Any other way by which customer can see state in email notification ?

inderjohar2287

Hi I need the tag for next state that is going to happen after clicking on submit button. As I am able to set for previous state tag as <OTRS_ticket_state> this working fine similarly can you please suggest tag for next state ? Why I need this ? As on email notification when received by customers th...

inderjohar2287

Well I think I or we should not consider it customisation. I just want to make it logical. If I have access of 5 queue out of 10 then report option also I should get to pull for 5 areas only instead of all the 10 areas.

inderjohar2287

I have read the document for it but problem is that I am not getting right thing that needs to enable or put into it. I will appreciate if you can provide and same I have copy payer into it for working of auto closed

inderjohar2287

Nothing happening for cron. I mean I have not set anything for Cronjob
Please let me know what I have to do with cron
Any code needs to copy paste or from admin panel some settings to be enabled?

inderjohar2287

I have not done any changes in the code.
Anyways let me know what exactly changes I need to do from admin panel?

inderjohar2287

Being honest nothing it is doing.
Looks use less.

inderjohar2287

Hi,

When I set the date and time for auto closed successfully or unsuccessfully into any ticket than after reached date and time ticket doesn't close. As per documentation this option is given to close the ticket as scheduler.
Please suggest what I would be missing?

inderjohar2287

I am getting below error into the "system log" of OTRS. Kindly suggest what needs to be change to fix it? Unknown column 'calendar_name' in 'field list', SQL: 'SELECT id, name, valid_id, create_time, create_by, change_time, change_by, calendar_name, first_response_time, first_response_noti...

inderjohar2287

I read the document but when I set the properties and the respective service. Then also after executing ACL it didn't work.

inderjohar2287

I have reported it please find the below.

Bug 10756 has been added to the database

inderjohar2287

Hi,

PFA, in that showing first close by top close at S.No 4 and after that did from reply button. Please see the state where it is closed.

close issue.JPG

inderjohar2287

No, Ticket is in unlocked state.

inderjohar2287

I am unable to use it. I need help on ACL using...

inderjohar2287

After narrow down I found this is happening for only those tickets that are initially closed by "Close" button that is at the top row in agent panel. Now even closing by using reply option and select the next state as "Closed successfully" it still giving the escalation notificat...

inderjohar2287

I want to show queue and sub-queue of particular department at a time when i click on create ticket.
Right now what is happening All the queue and sub-queue of all the departments are showing. I want 1 queue and its sub-queue as per selection of my department/queue

inderjohar2287

I have edit the post, And asked one question only in it. Can you please suggest on it now?

Thanks in advance.

inderjohar2287

No, I have not created any new state into the OTRS. I am using the default one that are open, pending close+/- , pending reminder, closed successful, auto closed successful +/-. This escalation thing is not happening for all the tickets it is happening only for the few ticket. Mostly happened in tho...

inderjohar2287

Now I have done the changes on my signature.
It is fine?

inderjohar2287

I need following customization in my company. At Agent panel when I will give access of statics to two different person X and Y. And I want that X can only view/pull report of his team queue members not for all the team members that are added into it. More example X person having a, b, c and d perso...

inderjohar2287

Hi,
I am getting escalation even after closing ticket on the email. That xxx ticket is escalated since xx hours... Eventhough ticket status is closed.

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