Znuny Open Source Ticketsystem

Hi, this might be a browser issue (caching). you can try to reset your browser or/and delete browser caches. Flo Clearing the cache does not fix it. Closing the firefox tab that is running otrs does fix it. One of my web developers said that it is likely they (otrs) have a bug in the way that they ...

Hi, this might be a browser issue (caching). you can try to reset your browser or/and delete browser caches. Flo Clearing the cache does not fix it. Closing the firefox tab that is running otrs does fix it. One of my web developers said that it is likely they (otrs) have a bug in the way that they ...

It could be due to your local IP changing and failing IP session check. If you don't want sessions to be restricted to the same IP you can change: Config Options: Framework -> Core::Session SessionCheckRemoteIP: Select No Thanks but my ip address isn't changing. You can read my other response in th...

Hi, this might be a browser issue (caching). you can try to reset your browser or/and delete browser caches. Flo Clearing the cache does not fix it. Closing the firefox tab that is running otrs does fix it. One of my web developers said that it is likely they (otrs) have a bug in the way that they ...

If I leave myself logged for a certain amount of time the system logs me out automatically. That is fine with me. However when I go to log back in I enter my username and correct password and the system tells me "session invalid please log in again". So I have to log in all over again. Why...

I am running an upgrade from 3.3.9 to 4.0.5 and got these errors when running the command below from the docs at http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html . Not sure what to do about it. Everything is backed up. Any tips are appreciated! root@kona:/var/www2/otrs# cat scrip...

Ok... I'm on to something now. I ran Cron.sh (unsure if I did this before or not) however the log is complaining "/bin/sh: 1: /var/www/bin/otrs.PostMasterMailbox.pl: not found". My install is at /var/www2 not /var/www. This is on a shared server and apache is running as www-data. www-data ...

I thought I did. I think it said to copy fetchmail.dist over to fetchmail. Then I can't remember after that. I'm off to read it again but any tips are appreciated.

I'm looking at fetchmail right now and everything is commented. Are both of these lines supposed to be uncommented or only one? # fetch every 5 minutes emails via fetchmail #*/5 * * * * [ -x /usr/bin/fetchmail ] && /usr/bin/fetchmail -a >> /dev/null #*/5 * * * * /usr/bin/fetchmail -a --ssl >...

That got me thinking.... I checked and tickets that are sent in via email do not work. It is the tickets that are entered via the ui that work correctly. So the reality is that fetch mail is not running automatically. It works when we manually click "Fetch mail" only.

We get new ticket notification about 50% of the time. Since it is sort of working I'm not sure what to do to check this out. Sometimes when there are new tickets I have to go to the admin and click "Fetch mail" then a bunch come in. Other times it works on it's own. Any ideas?

Yes but that does not make them show up in "Ticket Queue Overview"

I've done this and it works but the queues don't show up in my overview even though I have access to all groups. Any way to fix?

Do you have a good design that I could use to keep queues private?

don't do personal queues. create them based on functional needs, so people can also work on other tickets if somebody gets ill or is on vacation For right now that is what I want because my techs spend too much time pouring over others queues. I want them to focus on their queue and their queue only.

Running 3.3.8. Currently I have 4 techs under my lead. I would like for each of them to have their own queue that only they have access to. The tickets should come in to an "incoming" queue which they should all be able to see and move tickets to the correct agent/queue but once they are m...

Could it be that this method allow pretty much anything in the configuration vs a set key/value design in a database?

Right but why not keep the settings in the database?

I'm not arguing the point, just curious, why are configuration settings storing in xml files (such as Framework.xml) instead of the database?