Znuny Open Source Ticketsystem

In Sysconfig I opened Core --> Ticket::Type::Default and replaced non-accepted value 'Unclassified' by value 'default'. While selecting, the notification in red "Value is not correct! Please consider updating this field." is not disappearing. It only does when actually accepting the value ...

After installing OTRS 6.0.6 (on CentOS 7.2) and successfully upgrading the database (restored from a 5.0.10 production version), I obtain the following error: ========================================================= [otrs@lxserver ~]$ bin/otrs.Console.pl Maint::Config::Rebuild Rebuilding the system...

Bad news: [root@myserver otrs]# /opt/otrs/bin/otrs.CheckModules.pl Can't locate ExtUtils/MakeMaker.pm in @INC (@INC contains: /opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 ...

@reneeb Thank you for your tip ! This afternoon, I came to this link already, with good tips indeed. I only had trouble in accessing the perlbrew-installed perl-5.26.1 as otrs user. Some permission issues. On the other hand, I can confirm the suggestion somewhere in this thread, that CentOS7 has a d...

It's CentOS 6.9 (unfortunately I could never install CentOS 7 because of missing RAID-controller support). And I installed all updates, including those from the epel-repository. When I am manually installing from www.cpan.org/src/5.0 the latest even-numbered version, it installs itself by default in...

[root@myserver ~]# which perl
/root/localperl/bin/perl
[root@rigel ~]# su - otrs
-bash-4.1$ which perl
/usr/bin/perl

So I guess the issue becomes: how I can make user otrs also use the updated version of perl in /root/localperl/bin/perl ?

While upgrading from OTRS5 to OTRS6.0.3, and executing scripts/DBUpdate-to-6.pl as user otrs, I obtain an error message: "Perl v5.16.0 required--this is only v5.10.1, stopped at /opt/otrs/Kernel/Config/Defaults.pm line 21." However: [ root @myserver otrs]# perl -v This is perl 5, version 2...

Though this thread may have become a bit of an "old cow", it still is pretty an annoying problem to have :? , so here is what I found today ... [System: OTRS 5.0.10 on CentOS7.2 server] Actually I encountered the problem while restoring the database and config files from a production serve...

Reneeb: thanks for your answer. I didn't get these errors anymore the last couple of days. As a matter of fact, I found in the /var/log/messages that httpd was indeed restarted 2 days ago, by coincidence, at a different occasion. And after that the errors no longer appeared. So that proved the valid...

Yesterday I did an upgrade from 3.3 to 4, after which I did an "Update repository information" in Package Manager, and upgraded the module FAQ. After this, an upgrade from 4 to 5 was done, again followed by "Update repository information" in Package Manager, and upgrade of module...

Only now I have had the chance to experiment on a newly created (updated from copy of OTRS3.3 production database) OTRS4 test machine. So, what I did is simply renaming the group "users Group" into "users", via Admin > Agent Management > Groups I was very happy to find out that a...

I happened to have exactly the same error message occurring after every logon of a user: [Error][Kernel::System::WebUserAgent::Request][Line:253]: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 Can't connect to cloud.otrs.com:443 (timeout) [Notice][Kernel::System::CloudService::Req...

Suppose I would like to have the GenericAgent job delete everything in the Junk (or SPAM) queue, only everything which is OLDER THAN A SPECIFIC NUMBER OF DAYS ? How could one do that ? The reason for this being that I would like to keep a small history of "Junk" tickets. Say for a couple o...

I'm running OTRS 3.3.10 on a CentOS 6.7 platform Referring to a previous topic (nr 28813). Problem: I find many entries in /var/log/messages like : [Error][Kernel::System::Group::GroupLookup][Line:151]: Found no $GroupID for users! I already removed in Frontend::Customer the (only) entry 'users' in ...

I solved the problem as follows: Admin --> System Administration : Package Manager at the left, hit [Update Repository Information] Only now, the newer versions for the failing (outdated) packages are appearing in a window "Online Repository" -- as opposed to "Local Repository" l...

Could there be yet another location of this groupname 'users' ? I already removed in Frontend::Customer the (only) entry 'users' in CustomerGroupAlwaysGroups, hit [Update],and even restarted services httpd and otrs, but the message keeps coming. Another thing I noticed, the messages also occur every...

On a MS-SQL Database server, we have 2 separate databases, used as customer user backends. Their structure is quite identical, and so is their configuration in opt/otrs/Kernel/Config.pm. Actually, for the second database, exactly the same field mapping config is used as for the first database. In MS...

Okay, I want to update to the current version. But clicking [Reinstall] in Package Manager, for the affected module, is showing that Message: Sorry, can't install/upgrade package, because the framework version required by the package (3.2.x;) does not match your Framework (3.3.10)! This was obtained...

Thanks Crythias, I opened the Admin tab, System Administration -> Package Manager, where I found errors for 2 modules not correctly installed : FAQ and Support. So I proceeded with [Reinstall] for the FAQ module. Ended up with this error : Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon ...

Fair enough. Unfortunately however, I cannot find any link explaining how to post-install this missing FAQ-module. CheckModules.pl is only reporting DBD::Oracle, DBD::Pg and Encode::HanExtra (as we have no Oracle, nor PostgreSQL, nor Chinese characters). Via Otrs.org I have downloaded the latest FAQ...

I migrated our OTRS 3.2.1 running on Windows 2003 server to OTRS 3.3.10 running on CentOS6.5 Migrating the MySQL system database went fine (incl version upgrade scripts). Remaining problem is : /var/log/messages is flooded with this error message : OTRS-CGI-10[2036]: [Error][Kernel::System::Stats::G...

@ crythias as user otrs I created a new db2.pm in /opt/otrs/Kernel/System/DB/ copied the contents of the site you mentioned, changed the owner and permissions to match the other .pm files. Then I restarted the machine, and got rid of the message the db2.pm file could not be found, but: now I have a ...

Platform: OTRS 3.3.8 installed on CentOS6.5, with ActivePerl (perl 5, version 16, subversion 3 (v5.16.3) built for x86_64-linux-thread-multi) I would like to access a Customer Backend database on DB2 (and a different one on mssql, but that's another item). So, I installed the V10.5 IBM Data Server D...