Search found 2 matches
- 06 Oct 2014, 12:33
- Forum: Marketplace
- Topic: User Creation and Approval Workflow - OTRS
- Replies: 0
- Views: 56314
User Creation and Approval Workflow - OTRS
Hi, I'm looking for someone who could assist me on creating a workflow for user creation and approval by OTRS. My requirement is below: OTRS -> Service Request -> New User Creation -> Select System (Siebel, AD, Oracle Financials) -> Enter Employee ID – Populate Name Fields, Title, Project, mobile nu...
- 01 Oct 2014, 16:02
- Forum: General
- Topic: Change State - Manually - approved
- Replies: 1
- Views: 1871
Change State - Manually - approved
Hi,
Help required:
How can I "Change State" into Approved/Reject/etc manually for a change in OTRS ? I tried conditions, but it is not working, not sure why not working.
Also which user is having the privilege to do so ?
Awaiting your valuable suggestions.
Many Thanks,
Ronson
Help required:
How can I "Change State" into Approved/Reject/etc manually for a change in OTRS ? I tried conditions, but it is not working, not sure why not working.
Also which user is having the privilege to do so ?
Awaiting your valuable suggestions.
Many Thanks,
Ronson