Znuny and ((OTRS)) Community Edition

The group (or the role) that your user belongs to, should have either rw or at least move-into rights. To be more specific, each queue is associated to a group, let's suppose QueueA is associated with a group that is called GroupA . Furthermore perhaps a role, RoleA declares specific rights for this...

Anyone??? Any other ideas?

Thanks Jojo. However that I know.
There is a specific reason that I want this information to be explicitly visible at all times.

Hi to everyone,

Does anyone know if on OTRS 4, is possible for the current logged-in user to display Firstname and Lastname in the upper right part of the screen (like on 3.X)?

Thanks in advance.

I had the same problem. Just change the regex for the Host to:

\s*Host:\s+(\S*)\s*

This will do the trick. My settings are attached.

Greetings to all. I just recently used the web service module to successfully create tickets from a .NET application. This works fine and is one of the most important features of OTRS when it comes to Integration terms. However, I wonder if I could find something similar to alter a ConfigItem e.g Ch...

Many thanks to Warlib. After reading your article I could also unlock my .NET connectivity problems. I had followed the approach of importing the .yml and .wsdl fies found in GitHub. So after changing the default app.config file that was created to: <?xml version="1.0" encoding="utf-8...

Hi to everyone. I am experimenting with an installation (vbox) where one server runs as the application server (OTRS 3.3.10), and one server is the database server (MySQL) Both systems are Ubuntu 14 Servers under VBOX. The host system is a I5 with 16Gb. When I used 4Gb memory on both systems things ...

Thank you crythias. Yesterday while searching I greped both the specific files while looking for CustomerUser relevant keywords. But unfortunately I could not figure out how to use the settings. Thanks indeed for the additional info. I am trying it right now...

Solved. By pure luck I stumbled on the solution: The article http://permalink.gmane.org/gmane.comp.otrs.cvs/48243 gave me an idea. Lets search for CustomerUserLogin in Sysconfig and see if it is 1. The article said that 1 would make the system to search by CustomerUserLogin. In SysConfig in Frontend...

Hello to everyone, I am trying to make OTRS to report correct number of tickets per CustomerUser since I use the CustomerCompany grouping CustomerUsers logic. Though I have managed to achieve this, (thanks to what I have read in http://forums.otterhub.org/viewtopic.php?t=10110 ) it is only done rega...

Hi to everyone and greetings from Greece, I am trying to figure out a way to add a ConfigItem from my CMDB in a Process (OTRS is 3.3.10). I would like to avoid the Link command since my need is to force the user to a CI selection before proceeding to the next activity. I realize that the available f...

=== ESP ====================================================================== Los ajustes mencionados son correctas, pero también hay que configurar las opciones en: SysConfig => Core :: Sendmail. Sobre todo no se olvide de la última opción " SendmailNotificationEnvelopeFrom ". Si ommit l...