Hi,
Does anyone has solution for not recording "system - email-external" type of articles (auto responses)?
BR
Search found 4 matches
- 30 Mar 2018, 14:51
- Forum: Help
- Topic: Hide Auto Response Article
- Replies: 10
- Views: 14421
- 27 Jan 2017, 14:52
- Forum: Help
- Topic: OTRS5 adding note, subject autofilled ?
- Replies: 16
- Views: 11814
Re: OTRS5 adding note, subject autofilled ?
Hi, I solved this issue by modifying line 388 in AgentTicketActionCommon.tt. After this patch subject will be populated with ticket title. 1. Copy AgentTicketActionCommon.tt to Custom folder: cp /opt/otrs/Kernel/Output/HTML/Templates/Standard/AgentTicketActionCommon.tt /opt/otrs/Custom/Kernel/Output...
- 09 Dec 2014, 17:53
- Forum: Help
- Topic: Emails address contain html encoded characters
- Replies: 2
- Views: 1497
Re: Emails address contain html encoded characters
Solved it!
In file \otrs\Kernel\System\Ticket\Event\NotificationEvent.pm, on line 646, add next code:
OTRS version 4.0.2
In file \otrs\Kernel\System\Ticket\Event\NotificationEvent.pm, on line 646, add next code:
Code: Select all
# do not convert email addresses to HTML!
next KEY if ($Key eq 'Email');
- 08 Dec 2014, 17:31
- Forum: Help
- Topic: Emails address contain html encoded characters
- Replies: 2
- Views: 1497
Emails address contain html encoded characters
Hello all! My email configuration is (mostly) working. Auto response emails are working ok, the problem is with some (not all) response emails that are generated by notification event system. They have malformed email TO address field with encoded html entities. Actual (wrong) ARTICLE.A_TO value: Na...