Znuny Open Source Ticketsystem

Yes, I guess I missed that button! oops! Thanks!

Hello, I created an Invoker in Kernel/GenericInterface/Invoker/Test and it works great! However, I can not find out how to set the IP address used by the invoking service? I have looked in Admin under SysConfig, I have looked at the settings for the WebService and the Invoker in the admin panel... I...

Yes that's exactly what I needed, thank you very much for the assistance!!

I'm working with the Kernel::System::Ticket API as defined here: http://otrs.github.io/doc/api/otrs/3.3/Kernel/System/Ticket.pm.html I'm getting the ticket as follows: $Self->{TicketObject} = Kernel::System::Ticket->new( %Param ); my %TicketInfo = $Self->{TicketObject}->TicketGet( TicketID => $Param...

Awesome! That worked perfectly! I did notice several StackOverflow and Forum questions regarding this where the common answer seemed to be to create and invoke a TicketGet web service with the TicketID rather than just instantiating a Ticket object. This would be very helpful information to provide ...

I created an invoker module such as Kernel::GenericInterface::Invoker::Test:MyModule that is trigged on CreateTicket. The module is registered, everything seems to be working very well. However, in the PrepareRequest() method, I only receive the TicketID in my $Param{Data} object: $Param{Data}->{Tic...

I figured it out, I needed to su as www-data and restart the OTRS scheduler in the bin/ directory:
And just for good measure I restart the Apache2 web server:

Hello: I'm working to implement a Kernel::GenericInterface::Invoker::Test::MyModule module in order to send XML request to a remote server on ticket creation. Everything is working and we are indeed sending the data to the correct server. However, when attempting to update the module perl code, it d...