Search found 20 matches
- 22 Mar 2015, 07:39
- Forum: Developers
- Topic: How to get DynamicField via Web Services (from .NET applications)
- Replies: 0
- Views: 11650
How to get DynamicField via Web Services (from .NET applications)
I've met with strange realisation of web services to retrieve Dynamic Fields via SOAP. If we turn on DynamicFields when execute method TiсketGet, we will see SOAP response where DynamicFields with different names shows as properties, not as array. -<Ticket> <Age>77479</Age> <ArchiveFlag>n</ArchiveFl...
- 16 Mar 2015, 09:28
- Forum: Developers
- Topic: Retrieve Responsible ID via Web Services
- Replies: 2
- Views: 15031
Re: Retrieve Responsible ID via Web Services
I found workaround how to get user (responsible) list with user ID. Here is c# code example: http://www.bizkit.ru/2015/03/16/2642/
- 16 Mar 2015, 08:09
- Forum: Developers
- Topic: Retrieve Responsible ID via Web Services
- Replies: 2
- Views: 15031
Re: Retrieve Responsible ID via Web Services
Is it possible to get access via Web Service to System:Ticket methods: https://otrs.github.io/doc/api/otrs/3.2 ... et.pm.html?
- 16 Mar 2015, 05:49
- Forum: Developers
- Topic: Retrieve Responsible ID via Web Services
- Replies: 2
- Views: 15031
Retrieve Responsible ID via Web Services
Dear colleagues, I need to get all tickets where responsible is specific person. There is Web Service method http://otrs.github.io/doc/api/otrs/stable/Kernel/GenericInterface/Operation/Ticket/TicketSearch.pm.html where we can specify ResponsibleIDs. But, unfortunately I can't find way how to get Res...
- 10 Mar 2015, 15:06
- Forum: Developers
- Topic: Access to OTRS web services from .NET application
- Replies: 8
- Views: 24679
Re: Access to OTRS web services from .NET application
i would like to have email when a new ticket was created, how to i do this in otrs? this is the code i use to create a ticket. --> the wsdl is shit <-- bugdata is my model class. User my principal. As far as I know, there is no way to get events from OTRS. So, only one way - to use TicketSearch met...
- 02 Mar 2015, 05:41
- Forum: Developers
- Topic: How to get list of Queues
- Replies: 0
- Views: 10593
How to get list of Queues
Is it exists way how to get list of Queues, Ticket Types etc. via OTRS web services?
Thank you.
Thank you.
- 02 Mar 2015, 05:39
- Forum: Developers
- Topic: TicketGetResponse doesn't contains Article (TicketGetResponse_Article) in OTRS SOAP response
- Replies: 3
- Views: 14317
Re: TicketGetResponse doesn't contains Article (TicketGetResponse_Article) in OTRS SOAP response
Thank you. The same thing with Attached file.
- 25 Feb 2015, 07:03
- Forum: Developers
- Topic: TicketGetResponse doesn't contains Article (TicketGetResponse_Article) in OTRS SOAP response
- Replies: 3
- Views: 14317
TicketGetResponse doesn't contains Article (TicketGetResponse_Article) in OTRS SOAP response
I found how to work with OTRS from .NET application (http://forums.otterhub.org/viewtopic.php?f=64&t=27661&uid=21302&unwatch=topic&confirm_key=2J43RXOL4Q), but still have no any ideas why SOAP response for TicketGet is missed ticket Article property. OTRS 3.3. Request <s:Envelope xml...
- 25 Feb 2015, 06:32
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
Yes, I placed properties corresponding SOAP response sequence. Today I found mistake, create new WSDL file and renew zip file in my blog. It properly returns all values which return OTRS for OTRS_TicketGetResponse_Ticket class. Unfortunately in SOAP response is missed Article property (OTRS_TicketGe...
- 24 Feb 2015, 11:06
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
I wrote short article http://www.bizkit.ru/2015/02/24/2614/ where described problems with WSDL file and some recommendations. I still have some problems with several properties in OTRS_TicketGetResponse_Ticket class, and can't find suitable decision.
Thank you.
Thank you.
- 02 Feb 2015, 07:45
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
Just for any case. I had tried to use recommendation from the article http://www.edinkapic.com/2013/06/calling-otrs-web-services-from-net.html at the beggining of my experiments. I generated wrapper using SVCUTIL.EXE /wrapped /serializer:XmlSerializer GenericTicketConnector.wsdl but, unfortunately, ...
- 28 Jan 2015, 14:19
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
If I create session in C# app using generated by WSDL classes I got response from OTRS: <?xml version="1.0" encoding="UTF-8"?><soap:Envelope soap:encodingStyle="http://www.w3.org/2003/05/soap-encoding" xmlns:soap="http://www.w3.org/2003/05/soap-envelope" xmlns...
- 28 Jan 2015, 12:50
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
I saw several examples of using SOAP web interfaces at different languages and they use manual SOAP XML parsing without using WSDL file. Also I used tool SOAP UI which is Java based to debug responses and deserialization is also wrong. In C# I saw that names of classes generated from WSDL file diffe...
- 28 Jan 2015, 10:33
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
Manual SOAP XML parsing which responses by OTRS is not right decision. It works, but it's wrong way.
In this case I don't understand for what purpose wsdl file was created.
In this case I don't understand for what purpose wsdl file was created.
- 28 Jan 2015, 08:16
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
I already published at c# firum, but unfortunately there is no any answers for now. The problem with WSDL file which is placed: https://github.com/OTRS/otrs/blob/rel-3_3/development/webservices/GenericTicketConnector.wsdl. Such kind of web interface description used from different languages and pote...
- 28 Jan 2015, 05:48
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
Re: SOAP returns data, but C# says null response
I'll pay 100 USD $ if someone solve the problem.
- 10 Jan 2015, 13:08
- Forum: Developers
- Topic: SOAP returns data, but C# says null response
- Replies: 16
- Views: 28552
SOAP returns data, but C# says null response
I created simple console application and "Add service references..." to https://github.com/OTRS/otrs/blob/rel-3_3/development/webservices/GenericTicketConnector.wsdl. Namespace is "OTRS". app.config: <?xml version="1.0" encoding="utf-8" ?> <configuration> <con...
- 10 Jan 2015, 12:55
- Forum: Developers
- Topic: Access to OTRS web services from .NET application
- Replies: 8
- Views: 24679
Re: Access to OTRS web services from .NET application
I found the solution. OTRS used SOAP 1.2 version. basicHttpBinding support SOAP 1.1 version. So, right app.config when OTRS works on Apache with Windows authentication is: <?xml version="1.0" encoding="utf-8" ?> <configuration> <configSections> </configSections> <startup> <suppor...
- 09 Jan 2015, 13:03
- Forum: Developers
- Topic: Access to OTRS web services from .NET application
- Replies: 8
- Views: 24679
Re: Access to OTRS web services from .NET application
I found one problem. When I request using address http://server/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnector, the server was redirector to another address. So, when I changed in app.config endpoint address for direct adddress, the situation is getting better, I got another error: M...
- 07 Jan 2015, 21:32
- Forum: Developers
- Topic: Access to OTRS web services from .NET application
- Replies: 8
- Views: 24679
Access to OTRS web services from .NET application
Hello, I'm stuck with accessing to OTRS web services (via SOAP) from .NET application. I have OTRS installed over Apache/2.2.22 (Linux/SUSE) with Active Directory integration to authenticate users. I used WSDL файл from OTRS github to create needed classes to access OTRS web services. Then I create ...