Znuny Open Source Ticketsystem

Hello, I'm in the process of configuring LDAP in OTRS. So far I've managed to list users from LDAP Tree and to allow customer login to only a certain group. However I'd like to list only the users in the group but I'm not getting there. BaseDN => 'OU=<ou_X>,OU=<ou_Z>,DC=<dc>', UserDN => '<domain>\<u...

It's a company requirement since are all internal customers.
Is it possible to send HTML emails?

Hi, I have an email notification when a ticket is closed. The body of the email which is sent to the customer contains the article's body (<OTRS_AGENT_Body>). The only problem is that the email gets converted to text. So, if an agent adds something like a table to the article, the table, is "cu...

It's sad...

Is there a way to go around this issue? (even if it means forcing the translation somewhere in the code)

Thank you

Hi, I use OTRS translated to PT. The problem is, when sending an email, OTRS does not translate the template tags. My sample template is like: ticket está <OTRS_TICKET_State> and the result is ticket está closed sucessful and should be ticket está fechado com sucesso . I've checked the files Kernel/...

I was having the same problem when a ticket was created via email. When OTRS tried to send an email to the ticket owner/creator on an event, like ticket state update , the email failed. It tried to send a message to FirstName LastName <first.last@example.org> instead of FirstName LastName <first.las...