Znuny and ((OTRS)) Community Edition

Hello fcasal,

thank you for your reply.
I've updated to 6.0.22 which has solved the issue.

Thank you very much.

Regards,

Dave

Hello, I'm running OTRS Community 6.0.11 and experiencing an annoying problem with FAQ module. Creating a new FAQ article with embedded images creates the article with loaded images. Closing and re-opening the article and the images are lost! Images are uploaded either pasting them into the editing ...

Hi, any hints so far?

I assume there's no "easy way" to send notification upon Priority Update....

Hello, I'm trying to figure out how to accomplish a notification event upon ticket priority change. I'd like to manage priorities for my tickets: ticket is received and gets a "NOT SET" Priority. As soon as the ticket gets managed its moved to a queue and gets its category set. I'd like to...

Hi all, Thank you coolmf , with your suggestion I was able to manually run the script. At last I've solved my issue modifying the executed script /opt/otrs/Kernel/System/Console/Command/Maint/Ticket/UnlockTimeout.pm Here the detail: $Kernel::OM->Get('Kernel::System::DB')->Prepare( SQL => "SELEC...

Hi, I've done a bit of deep investigating during the night and I feel link I'm not far from the solution. The problem seems to be generated by this query: SELECT st.tn, st.id, st.timeout, sq.unlock_timeout FROM ticket st, queue sq WHERE st.queue_id = sq.id AND sq.unlock_timeout != 0 AND st.ticket_st...

Hi everyone, one year has passed since my last post in this thread but still no solution. I keep on experiencing the error: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout: [Thu Nov 3 19:35:00 2016] otrs.Daemon.pl: DBD::mysql::st execute faile...

Hi all, since 5.0.1 upgrade I'm experiencing an unusual error that appears in my System Log (see OTRS_4.png) OTRS_4.PNG OTRS-otrs.Console.pl-Maint::Ticket::UnlockTimeout-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout: [Fri Feb 19 14:35:12 ...

RStraub, you have mail!

RStraub, do you have an URL to suggest in order to create the pull request?

Dave

Ok, solved.

It was an issue on /opt/otrs/Kernel/Language/it.pm file.
It's a matter of Italian translation.

Thank you,

Dave

Thank you RStraub for your hint!

It looks like there's and error in the italian translationn (OTRS_3.png)
But I can't figure out where can i correct the code.
Where's the file containing that string?

Thank you, regards

Dave

Hi all,

after upgrading to 5.0.7 the upper button on the Dashboard have disappeared (see OTRS_1.PNG)
But only in the DASHBOARD window.
On other WINDOWS (i.e. Admin) the buttons are there (see OTRS_2.PNG)

This happens with all the available skins/themes.

Any ideas?

Thank you, regards

Dave

Hi all, no ideas? This appears in the System Log: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout: [Tue Nov 3 11:35:01 2015] otrs.Daemon.pl: DBD::mysql::st execute failed: You have an error in your SQL syntax; check the manual that corresponds...

Hi, just to let you know. The NOTIFICATION issue is solved. As you may know OTRS 5 has a new notification system: the upgrading Job will create new notification tasks and set an "Not Valid" the old ones. For some strange causes the new ones were not working. I've enabled the old ones and, ...

Hi Folks, I've upgraded my system from OTRS 4.0.12 to 5.0.1. Upgrade went fine, no issues. Actually I get this error in my System Log: There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::UnlockTimeout: [Wed Oct 28 08:35:20 2015] otrs.Daemon.pl: DBD::mysql::st e...

You can set PostmasterDefaultState to "new" in Sysconfig. Thank you, this did the Job! :D And now, how about having the ticket to state OPEN as soon as it gets moved to a new queue or assigned to an Operator? Actually it keeps the OPEN state until it gets a Follow-up (mail answer or Note ...

Hi, no suggestions?

Regards,

Dave

Hi all, I'm currently facing a problem with my OTRS 3.3.13 installation: new tickets from custormer email messages are created with state OPEN and the displayed in the "Open Tickets" Dashboard Area. I would expect them to be created with the "NEW" State and displayed in the "...

Hi all, just to inform you that my issue has been solved.
Thank's for contributing.

Regards

Dave

I've removed the two Queues (TICKET TO BE PROCESSED and JUNK) from MY QUEUES Settings of every Agent.
I'll check the setting out as soon as I'll receive a new ticket and give a feedback.

Dave

jojo wrote:You wrote the agent receives an notification. So the agent should remove the SPAM Queue from the My Queues setting

That's clear now. I'll check it out immediately.

Thank's

Dave

jojo wrote:How do you trigger your "New Ticket message"?

With the ADMIN - AUTOMATIC ANSWERS <-> QUEUE options.
New Ticket Message is set only for NEW TICKET QUEUE (Not for TICKET TO BE PROCESSED Queue).

Dave

remove the "New Ticket" message from the SPAM Queue. The reject message can only be used if the ticket is a follow up to a closed ticket and for the queue reject is used for handling follow ups to closed tickets. Thank you for your answer. I do not have the NEW TICKET Message configured f...

Hi Folks, I'm running OTRS 3.2.7 and I'm experiencing this annoying issue. I'm fetching emails using POP3 and delivering them in a TICKET TO BE PROCESSED Queue. I've then configured email filters in order to check if email addressed to the system are correctly formatted. I've got 5 filters: 1.There ...