Znuny and ((OTRS)) Community Edition

Hello, I have a problem on SolutionTime when I create a ticket by email. I set the base calendar (Core: Time) with days and hours of work in them. In the SLA that I created I set my basic calendar. In practice, when I create a TT by email to the address of PostamsterMailAccount, which I configured i...

When I create a new email ticket schedule of SLA (which I set to 4 hours) actually take 1 hour and in solution time is that the ticket must be solved with less than 1 hour to set. Can you tell me why?

where did you find this solution?

Hi,
in transition Approval in the field ' value ' of the transition, what you wrote? I tried to do as you say but it doesn't work the same ...

Hallo alle, ich habe ein Problem bezüglich der Schaffung eines neuen Prozess-Tickets. Ich habe alle Anweisungen aus dem Handbuch (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) und ein Video zeigt, was es im Handbuch (https://www.youtube.com/watch?v=piY4nZsmrOg) sagt,...

This is my screen of process...

Yes

Good morning...Do you have any other solution to offer me ?

Do you use the 4 version or another?

It does not work....

Not exactly.
On the first screen the value 'Approvazione' I plug myself, as you can see in the screen below. When I switch to the second screen, after you press Submit, the Activity remains the same. As you can see in the right column.

The condition is that the ' State ' field must contain the string 'Approvazione'. I posted a screen of the transition in the attachments.

Hello, I have a problem regarding the creation of a New Process Ticket. I followed all instructions from the manual (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) and video showing what it says (https://www.youtube.com/watch?v=piY4nZsmrOg), I have created the various...

Hello, I have a problem regarding the creation of a New Process Ticket. I followed all instructions from the manual (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) and video showing what it says (https://www.youtube.com/watch?v=piY4nZsmrOg), I have created the various...

Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...

Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...

Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...