Search found 17 matches
- 16 Feb 2015, 18:54
- Forum: General
- Topic: SLA Configuration OTRS 4
- Replies: 0
- Views: 887
SLA Configuration OTRS 4
Hello, I have a problem on SolutionTime when I create a ticket by email. I set the base calendar (Core: Time) with days and hours of work in them. In the SLA that I created I set my basic calendar. In practice, when I create a TT by email to the address of PostamsterMailAccount, which I configured i...
- 13 Feb 2015, 19:26
- Forum: General
- Topic: Email ticket SLA out of phase
- Replies: 0
- Views: 884
Email ticket SLA out of phase
When I create a new email ticket schedule of SLA (which I set to 4 hours) actually take 1 hour and in solution time is that the ticket must be solved with less than 1 hour to set. Can you tell me why?
- 11 Feb 2015, 16:48
- Forum: Help
- Topic: Creating process management OTRS 4 FREE
- Replies: 9
- Views: 5076
Re: Creating process management OTRS 4 FREE
where did you find this solution?
- 11 Feb 2015, 11:47
- Forum: Help
- Topic: Creating process management OTRS 4 FREE
- Replies: 9
- Views: 5076
Re: Creating process management OTRS 4 FREE
Hi,
in transition Approval in the field ' value ' of the transition, what you wrote? I tried to do as you say but it doesn't work the same ...
in transition Approval in the field ' value ' of the transition, what you wrote? I tried to do as you say but it doesn't work the same ...
- 09 Feb 2015, 18:43
- Forum: Hilfe
- Topic: Erstellen von Prozessmanagement OTRS 4 FREE
- Replies: 0
- Views: 1436
Erstellen von Prozessmanagement OTRS 4 FREE
Hallo alle, ich habe ein Problem bezüglich der Schaffung eines neuen Prozess-Tickets. Ich habe alle Anweisungen aus dem Handbuch (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) und ein Video zeigt, was es im Handbuch (https://www.youtube.com/watch?v=piY4nZsmrOg) sagt,...
- 06 Feb 2015, 16:04
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
This is my screen of process...
- 06 Feb 2015, 16:02
- Forum: Help
- Topic: Creating process management OTRS 4 FREE
- Replies: 9
- Views: 5076
- 05 Feb 2015, 13:06
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
Good morning...Do you have any other solution to offer me ?
- 04 Feb 2015, 18:59
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
Do you use the 4 version or another?
- 04 Feb 2015, 18:26
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
It does not work....
- 04 Feb 2015, 16:54
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
Not exactly.
On the first screen the value 'Approvazione' I plug myself, as you can see in the screen below. When I switch to the second screen, after you press Submit, the Activity remains the same. As you can see in the right column.
On the first screen the value 'Approvazione' I plug myself, as you can see in the screen below. When I switch to the second screen, after you press Submit, the Activity remains the same. As you can see in the right column.
- 04 Feb 2015, 16:28
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Re: Creating process management OTRS 4 FREE
The condition is that the ' State ' field must contain the string 'Approvazione'. I posted a screen of the transition in the attachments.
- 04 Feb 2015, 16:13
- Forum: Help
- Topic: Creating process management OTRS 4 FREE
- Replies: 9
- Views: 5076
Creating process management OTRS 4 FREE
Hello, I have a problem regarding the creation of a New Process Ticket. I followed all instructions from the manual (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) and video showing what it says (https://www.youtube.com/watch?v=piY4nZsmrOg), I have created the various...
- 04 Feb 2015, 16:12
- Forum: General
- Topic: Creating process management OTRS 4 FREE
- Replies: 11
- Views: 4775
Creating process management OTRS 4 FREE
Hello, I have a problem regarding the creation of a New Process Ticket. I followed all instructions from the manual (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) and video showing what it says (https://www.youtube.com/watch?v=piY4nZsmrOg), I have created the various...
- 02 Feb 2015, 11:56
- Forum: Come devo fare
- Topic: Creazione Process Management OTRS 4 FREE
- Replies: 0
- Views: 51049
Creazione Process Management OTRS 4 FREE
Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...
- 02 Feb 2015, 11:56
- Forum: Assistenza
- Topic: Creazione Process Management OTRS 4 FREE
- Replies: 0
- Views: 49730
Creazione Process Management OTRS 4 FREE
Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...
- 02 Feb 2015, 11:52
- Forum: Generale
- Topic: Creazione process management OTRS 4 FREE
- Replies: 1
- Views: 51445
Creazione process management OTRS 4 FREE
Ciao a tutti, ho un problema per quanto riguarda la creazione di un New Process Ticket. Ho seguito per intero le istruzioni dal manuale (http://otrs.github.io/doc/manual/admin/stable/en/html/process-management.html) e del video che mostra quello che c'è scritto nel manuale (https://www.youtube.com/w...