Znuny Open Source Ticketsystem

Bingo. thanks for the assistance.

Ticket system had a weird config uploaded and applied. I get the database and everything back up to snuff anfter some struggles with the sending email function. the problem I have now is that the ticket numbers have reverted a reset of the current. for example, a new ticket will generate a ticket nu...

Sorry for letting this go stale. The fix was editing the Kernel/Config.pm file and adding the code below int he "own config options" area. delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"}; delete $Self->{"Daemon::SchedulerC...

I am interested in the answer to this question. Anyone know if multiple customizable Customer Portals are possible? for example having a Company's logo on the header per company portal?

I never had any of these issues until I upgraded to otrs 5. ran without these errors in the logs or bounces for about a year. I understand that things changed from 3.10 to 5 but again. not an issue until the upgrade.

the username/server edited for the post.

I am getting new tickets in the system after some process runs that I can't track down. our exchange system is failing on delivery to root@localhost. I understand that error. The error i don't understand follows: ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Perl: 5.=0.1 OS: lin...

When replying to a new ticket with the "empty" response from our dropdown list, the email address for the customer doesn't not auto populate to the "To:" field. This is only happening in certain queues. works fine in the RAW queue using the same template.

I believe I fixed this by changing the following $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid'; $Self->{'AuthModule::LDAP::UserAttr'} = 'UID'; with $Self->{'AuthModule::LDAP::AccessAttr'} = 'member'; $Self->{'AuthModule::LDAP::UserAttr'} = 'DN'; I have other questions but they aren't exactly...

I have Active Directory sync working for agents and customers, unfortunately all customers can log into the agent inteface as well. I tried modifying the settings to signify a specific AD group but when applied no one is able to login (Agents nor Customers). I presume it is a configuration problem o...