Znuny and ((OTRS)) Community Edition

Hello,
It is possible when a user create a ticket using a WebService also send the attachment?

my OTRS Version is 4.0.5

eandrex wrote:UserLogin => For Agents
CustomerUserLogin => Customers.

Try changing UserLogin to CustomerUserLogin

Works, Thanks a lot =)

You might be able to do so with Signle-Sign-On, but I have no experience on that matter. Another possibility is, to use the OTRS API, create a session for that user and redirect him to the dashboard with the session ID dynamically added to the URL. So first step, use "CreateSessionID" fro...

Hello, I'm creating a website to use certain functions of OTRS. What I want to do is that those who use my website when they are using OTRS functions I'll forwards them to customer page, but when I do it asks the customer to enter the password again. Is there any way the customer does not have to pu...

netjess wrote:

jafumega27 wrote:wrong command.

SOLVED.

thk for the help =)

What was the correct command?

Thank you.

Hello,
I have not used MySQL, I used PostgreSQL.
The commanding I used was, psql -h 127.0.0.1 -d otrs -U otrs

Read the code for a comparable ticket number generator. It might be helpful to have some background, what you've done, what you're capable of handling, what exactly is blocking your forward progress, etc. I read, but I continued blocked in with TicketId, any suggestions? The rest I could already de...

yes can you tell me how can i get the TicketID? this is my code: # check needed stuff for (qw(TicketID UserID)) { if ( !$Param{$_} ) { $Kernel::OM->Get('Kernel::System::Log')->Log( Priority => 'error', Message => "Need $_!" ); return; } } # get ticket data my %Ticket = $Kernel::OM->Get('K...

crythias wrote:yes

can you tell me how?

Hi,

I'm creating a new Ticket::NumberGenerator, and I want my NumberGenerator have the CustomerID, is it possible?

Cumps

problem solved, was missing this lines:
$Self->{'Customer::AuthModule::LDAP::SearchUserDN1'} = 'CN=Help,OU=USERS,OU=*****,DC=*****,DC=pt';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw1'} = '****';

hi, i have a connection to LDAP and i can see the LDAP users but i can't login, and when i trying to login, give this error in the LOG: Search failed! 000004DC: LdapErr: DSID-0C090728, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v2580 C...

hi,
is it possible importar user from a 2 diferents baseDN? if is, how?

cumps

crythias wrote:Don't manually rename states. Use translations.

oh ok, thks =)

Hi,

how can i resolve this error?

Cumps

schulmann wrote:

jafumega27 wrote:Its not only for new tickets. Any notification =/

All agent notifications are only notifications.
It is intended that agent notifications shouldn't be answered.

Thks both for the help =)

crythias wrote:notifications of new tickets go to agents, which should not be able to reply to the notification via email anyway.

Its not only for new tickets. Any notification =/

Hi,
why OTRS send a email from otrs@localhost, like you see in "capture.PNG", if like you see in "capture1.PNG" he is invalid instead the other email?

cumps

Hi,

It is possible to decrease the distance of genericAgent time? At this moment is within 20 minutes as shown in my attachment.

cumps

i wanna to use a customer based queues because a wanna to avoid the customer select the wrong queue...

But ok, thks for the help =D

Hello,

it is possible to make an association between customer_user and queue?
For example, the X user be associated with a single Queue, and when he creates a ticket only able to see that queue?

cumps

hi,

Anyone know where i can find the information from, RenderBlockStart, in the .tt files?

for example, RenderBlockStart("DynamicField")? how the otrs know where have to search in the DB?

Cumps

wrong command.

SOLVED.

thk for the help =)

Hi, what do you want to achieve? The appliance uses postgres (locally installed) preconfigured. Works fine. Flo in the promp i tried to do this, the password, login and the database nabe is in Config.pm right? because i try to enter, but i cant, give me this error: root@otrs:/opt/otrs/Kernel# psql ...

hi,
i want to make some custom configuration, so i need to acess to the DB.
Postgre? hum... i can acess in my windows or only by ssh?
BTW you know the default user ? its root right?

I installed OTRS appliance in a virtual machine, and windows installed mySQL. In mySQL I insert the IP of the virtual machine is unable to access the OTRS database, give me the error "Can not connect to MySQL server on 'XXX.XXX.XXX.XXX'". Someone explain to me how I have to do? and if it i...

Thanks =D

Hello,
Someone can tell me where I can find or tell me the name of each table in the default database?

cumps

hello, I'm still new to OTRS and I'm trying to connect the OTRS database, which comes by default. I am using the appliance OTRS 4.0.5, was not supposed to come with mySQL installed? or have to be me to install? is that I wanted to add a few more fields in the table of customers. 've been seeing in t...