Znuny Open Source Ticketsystem

Ooh sorry my bad. Anyway I will rephrase my question, how can I capture the date and time of email arrival to my otrs and saved it to my dynamic field response time?

how far off from the email's information would be the time of creation of the ticket/article? But if you must, you might attempt a regex. some of our customer really takes time, day/s, or even a week to respond on a ticket. How do I do that in postmaster filter? or in regex? how save the time from ...

Hi All, Can someone help to figure out how can I capture the date and time that is attached inside the email body? and saved it into the dynamic field. This is the body of email that my otrs can receive, ITN : 000000 Store : 231_One World Square Issue : 1 ACU near register area is leaking and 1 ACU ...

This is really confusing, how can OTRS receive email coming from a specific email? What is the right configuration do I need to put in my otrs so that it can receive email? I want my otrs to receive email and automatically update a specific ticket. I did some configuration in PostMaster Filter Manag...

Thank you jojo

I don't know if someone already ask this kind to question, but for now can someone help me to find a way for me to solve my concern, So here's the thing, I need to look for when an email has arrived in OTRS, how can OTRS automatically include that email on a certain ticket. For example ticket#101, w...

Ooooh! I got it thank you so much

Sorry if my question was too broad.

I have already made a filtered dynamic field, what I want to add is to link the customer user to the dynamic field. So that when I choose a specific customer user a filtered dynamic field will be shown.

Hello I'm wondering if ever this is possible,
It is possible to link the CustomerUser (CustomerID) to a Dynamic field?

Hi Everyone,

Is it possible to link the ticket type to SLA.
So if type is "call", SLA will be selected as High/Low/Med.

Thank you,

you can use ACL.