Znuny Open Source Ticketsystem

Hi, still same problem. Please help thanks! This is near impossible to address this way. The User that is making the change to the SLA is not allowed to do this. Make sure the user is a member of the group that has access to the SLA. Make sure the SLA is attached to the service of the ticket Make s...

crythias wrote:Try exactly one group.

Hi, still same problem. Please help thanks!

crythias wrote:You also have a blank entry. clear it.

Hi, i had removed the blank entry but still encountering same error. Please help!

thanks.

Check Edit Config Settings in Ticket -> Frontend::Admin::ModuleRegistration Frontend::Module###AdminSLA Group Hi, thanks for your reply. I am currently at this page and have added the group as shown in the screenshot "Order Fulfillment". I am still encountering the same error. Are there a...

First, please never spew logs without code tags. Second, the error message is pretty clear. Whatever context/user is attempting to set SLA does not have permission to do so. Hi, thanks for response. May i know where do we check/configure the permission? Is it under agent -> group? How do we ensure ...

The log that you posted doesn't look like otrs.log or the log from the Admin console. Hi i hope you are refering to this log as i have no idea where to find the log you mentioned if it is not this. [Fri May 29 10:32:21 2015][Notice][Kernel::System::Ticket::TicketSLASet] Permission denied on TicketI...

Anybody can assist me on this?

Hi,

Yes. They have.

What's the config of your ActivityDialog ? Does it maybe require certain rights, or does it require a lock? Hi, Below is the configuration of all of my activity dialogs. For permissions and locks, i did not assign any configurations to it. Am i supposed to configure any settings to it? http://i57.t...

Not enough information. Otrs logs would be helpful. Hi, I searched the logs for the error and i can't find anything that might help me to resolve the error. Appreciate if you can let me know how to resolve this error. Basically the scenario is: i am trying to assign the sla/services for a ticket. I...

Hi, Appreciate if anybody can help me out on this.

thanks.!

Hi,

Can anybody help me to resolve this error? This is causing me to pull all my hairs out!!



thanks!

Hi, right now i have a process created and running. The process is created using an admin account and that account have no issues creating a process ticket. Right now i have created another agent account. I tried to create a process ticket using that agent account but i encountered this error messag...

Is there anyway to set and configure the services/SLA to agents too? No. (Yes, you might be able to provide ACL of available Services and SLAs but ...) A Service is something that the customer has purchased that needs to be addressed. An SLA is an agreement between the service provider and the cust...

As per subject, i know that OTRS is able to set and configure Services and SLAs to customer users. I have tested that and it work well. But how about agents? Is there anyway to set and configure the services/SLA to agents too? So agents can select SLA/Services from the process ticket? Please advise....

I don't fully understand what you mean with "same value". Could you include the names of the activities you describe, the values of the fields that change and the transition-filters? Also, from your screenshot, there is no edge leading back to the first activity. I'd guess you mean "...

Can anybody help and advise me on this?

Hi Guys, I have a problem in OTRS process management. I had discovered that the system dont accept the same value again when i include a return transition back to the first activity. So when i click "Submit" with the same value as recorded before when it loop back to the first activity, it...

Hi Guys,

i encountered this error insufficient right when i was moving from an activity to the other activity. I have changed all the access to agent interface and i am using an admin account which have all the accessed rights configured.

Please help, thanks in advance.