Znuny Open Source Ticketsystem

it sends e-mail to our Otrs e-mail account and automatically another ticket is created saying sending e-mail failed. This seems suspicious. The subject should have the ticket number. At worst, this should add to the ticket, not create new tickets. What do the logs say about this? Oh dear me. I did ...

Hello! I use PostMaster to automatically make tickets from messages that are sent to a e-mail account. Then I made a notification that if ticket is created by customer, automatically they will receive an e-mail notification like: Dear Sir/Madam, We received your a ticket ... However, if someone outs...