Buona sera,
grazie per la risposta. Purtroppo non riesco a trovare dove è situato (Ticket::Frontend::AgentTicketEmail###DynamicField). Nella Form di Amministrazione di Sistema ho provato a selezionare le varie voci presenti nella ComboBox (Dynamic Fields/Faq/FrameworkTicket/Generict interface ...
Search found 5 matches
- 27 Dec 2016, 19:24
- Forum: Come devo fare
- Topic: Utilizzo Campi Dinamici
- Replies: 3
- Views: 104755
- 27 Dec 2016, 12:49
- Forum: Come devo fare
- Topic: Utilizzo Campi Dinamici
- Replies: 3
- Views: 104755
Utilizzo Campi Dinamici
Salve,
nella mia azienta stiamo utilizzando OTRS ver 4-0.20 per tenere traccia dei ticket per l'assistenza IT. E' nostro desiderio poter utilizzare un menù a tendina con la possibilità di selezionare 3 diversi valori per dare una 'classifica' alle email che si ricevono per le varie richieste di ...
nella mia azienta stiamo utilizzando OTRS ver 4-0.20 per tenere traccia dei ticket per l'assistenza IT. E' nostro desiderio poter utilizzare un menù a tendina con la possibilità di selezionare 3 diversi valori per dare una 'classifica' alle email che si ricevono per le varie richieste di ...
- 26 Jun 2015, 15:02
- Forum: Help
- Topic: Unable to assign CustomerID after patch 4.0.8
- Replies: 5
- Views: 11395
Re: Unable to assign CustomerID after patch 4.0.8
Hi,
I was able to solve the problem. To do this i modified the Defaults.pm file in /opt/otrs/kerner/Config , putting a comment in the following option:
# # use customer company support (reference to company, See CustomerCompany settings)
# CustomerCompanySupport => 1,
I notice that every time that ...
I was able to solve the problem. To do this i modified the Defaults.pm file in /opt/otrs/kerner/Config , putting a comment in the following option:
# # use customer company support (reference to company, See CustomerCompany settings)
# CustomerCompanySupport => 1,
I notice that every time that ...
- 19 May 2015, 09:11
- Forum: Help
- Topic: Unable to assign CustomerID after patch 4.0.8
- Replies: 5
- Views: 11395
Unable to assign CustomerID after patch 4.0.8
Hi,
after that I've installed OTRS's patch 4.0.8 I'm unable to assign a Customer ID for a new client in the Customer User Managment forms. This field is required so i'm not able to add new clients to my system.
Any idea on how to solve such a problem ?
Thanks.
Luca Bicego
after that I've installed OTRS's patch 4.0.8 I'm unable to assign a Customer ID for a new client in the Customer User Managment forms. This field is required so i'm not able to add new clients to my system.
Any idea on how to solve such a problem ?
Thanks.
Luca Bicego
- 15 May 2015, 11:09
- Forum: Help
- Topic: No ticket Overview for a queue that doesn't belong to user group
- Replies: 0
- Views: 2902
No ticket Overview for a queue that doesn't belong to user group
Hi,
i'm using OTRS 4.0.6 release. I have created a queue that belongs to a finance group , then i added it to My Queues. On the dashboard, in the ticket queue overview,i don't see the name and the stats of this new queue. I notice that in this overview i see only the queue that belongs to the users ...
i'm using OTRS 4.0.6 release. I have created a queue that belongs to a finance group , then i added it to My Queues. On the dashboard, in the ticket queue overview,i don't see the name and the stats of this new queue. I notice that in this overview i see only the queue that belongs to the users ...