Znuny and ((OTRS)) Community Edition

Dear, I need to use dropdown type dynamicFields in notifications but I need the key value of the field When to Use TAGs <OTRS_TICKET_DynamicField_000TEST> <OTRS_TICKET_DynamicField_000TEST_Value> always appear the values Is there a TAG for this? https://i.imgur.com/5BrP74N.png thanks

Dear, in management processes, it is possible to achieve a condition in transition to compare the value between two dynamic fields? in my case I need the process proceed only if the value of the two dynamic fields are equal I test this way, but not got success http://i.imgur.com/9l9SFzE.png thanks

Hello Everybody
OTRS 4.0.7

It is possible to use ACL to limit values of the dynamic fields of change and work order? how to make?

Thank you

Hello Everybody OTRS 4.0.7 and ITSM 4.0.7 ITSMChangeManagement 4.0.7 ITSMConfigurationManagement 4.0.7 ITSMCore 4.0.7 ITSMIncidentProblemManagement 4.0.7 ITSMServiceLevelManagement 4.0.7 I'm working with ITSM module in OTRS. I own a single user need to first be responsible for more than one work ord...

Dear crythias

the topic "Customer with multiple IDs (Company tickets)". initially solved my problem.

thank you,

Thank you for your answer,

how can I make this change?

thank you

Hello Everybody OTRS 4.0.7 I have a need to link a Customer User to more than one Customer Company. There is this possibility of setting or a package with this feature? Perhaps the CustomerID field in the Customer registration becoming a muliselect? or the possibility of a group of Customer Company?...

Sorry for the delay

the package worked perfectly

Thank you

I will perform the test, and post the result

thanks

image for example
I need to have option to change the sender email

hello Everybody.
OTRS 4.0.7

In index.pl to process a ticket, in the "E-Mail Outbound", it is possible to change the email sender and may have more selection options?

Because I would like e-mail notificaçãoes the queue was different email used when the "E-Mail Outbound"

thank you

crythias wrote:I can't guarantee this is an answer, but it may be 1) SysConfig permissions for the button or 2) that the Queue has followup possible (vs reject or new).

Dear crythias

Your second option worked perfectly. I changed to rejected, thus solving my problem

thank you,

Dear crythias

Your second option worked perfectly. I changed to rejected, thus solving my problem

thank you,

hello Everybody. OTRS 4.0.7 I have a problem with the client module, On the client module when viewing a ticket /otrs/customer.pl?Action=CustomerTicketZoom;TicketNumber= The client has the option to reply, can add notes But the "answer" button it is available, even with the ticket is close...