Znuny and ((OTRS)) Community Edition

Someone had changed the domain on the username in AD and that is what caused the problem.

Thanks for the help.

Znuny 6.5.2 This just started happening. Nobody made any changes. Any insight would be helpful. Errors like this make it difficult to justify running our own ticketing system. This mail account functions fine through Exchange, and the tokens seem to working and updating fine. Below is as much inform...

For some reason, agent ticket notifications for queue operations are no longer being sent out. Everything was fine up to a week ago when notifications suddenly just stopped. I have tried to restart the daemon and have even restarted the server itself, but neither has worked. The system logs and comm...

I posted this in General, but I guess that wasn't the correct place since there have been no replies I'm trying to pull tickets from two email accounts. The first one works fine, but the second gives an error message I'm not familiar with. The tokens for both accounts are working and updating fine. ...

OK, it sounds like the token is refreshed on an as-needed basis instead of when it's time is up. That's fine I just wasn't sure what was going on.

It is the access token. The refresh token doesn't have an expiration date.

For some reason, the OAuth2 token is not automatically refreshing but will refresh when I request a new token via the command line or by clicking the 'Request new token' button. What mechanism does OTRS use to refresh the tokens? If I have to I will set up a CRON job to refresh the token, but I'd ra...

Thanks for the reply. This is a case of a problem with the way I was upgrading. I have custom skins and I was just doing a whole copy of the directories which was messing things up.

Should I just assume that this is the result of a buggy migration script and that this is something that I can ignore?

Every time I run it I get the exact same output.

I'm having an issue migrating from 6.3.4 to 6.4.4. I didn't think that there was that big of a difference between the two versions. 6.3.4 doesn't give this error when the migrate script is run. Luckily this is still on a test system. otrs@bi-foo-test:~$ scripts/MigrateToZnuny6_4.pl Migration started...

I've run into some problems upgrading from Znuny 6.2.2 -> 6.3.4. Everything worked on my dev server, but when I tried to upgrade my production site I ran into problems. After the upgrade, I was unable to click or type on anything on the page. In the console I got the following javascript errors: Unc...

Forwarding the mail is a possibility, but we try not to have active mail servers on campus anymore. Politically this may not be feasible. I haven't seen any fetchmail examples where it was used up against Microsoft 365, so that's a little bit of an unknown. Choosing a mail provider is a decision don...

Our organization moved to Microsoft 365 last year, and now Microsoft has announced that they are terminating support for basic authentication. This mean that POP and IMAP with basic authentication will not be allowed anymore. https://developer.microsoft.com/en-us/office/blogs/end-of-support-for-basi...

Excellent! That worked. I hope that OTRS updates their documentation soon.
Thanks.

I've been trying to create a new custom skin using what I found at: http://forums.otterhub.org/viewtopic.php?f=62&t=38326&p=155223&hilit=new+skins#p155223 For some reason the official documentation for OTRS 6 hasn't been updated to reflect what the aforementioned post says is needed. The...

Is there a way to have templates for creating new tickets? I would assume it would have to be a template applied from the Create New ***** Ticket view. The only thing I've found is an old YouTube video modifing dtl files AgentTicketPhone.dtl or AgentTicketEmai.dtl. I see that the tt files in OTRS 5 ...

I am using and Active Directory to query against. What you suggested worked. Is there a way to get the results to list as something like: <John Smith> <jsmith@foo.com> Right now they come up as: "jsmith" <jsmith@foo.com> (jsmith) This makes it difficult to find the correct user based on th...

Many of our agents and client organizations really want to be able to use the customer's first or last name as well as email address for the autocomplete in the To: field in the ticket zoom for the customer reply. Currently the only option available is to try to use the autocomplete with the email a...

This didn't work with roles, but it did work with groups.

Thanks.

Is there there a way for standard agents to create templates for queues? It seem like you currently need admin access for this function.
Thanks

This is an Exchange issue. Exchange was reaching it's MAPI limit, because people had the mailbox mounted in Outlook, and MAPI will create several connections per session. Exchange will favor MAPI connections over all other connections, thus it was locking out the OTRS IMAP connection.

OTRS version: 5.0.17-01 CentOS Linux release 7.3.1611 (Core) I'm having a strange problem with an account I'm using for OTRS. I don't have any clue if this problem is being caused by OTRS or if it's an Exchange issue. The account for our help desk just stopped working. All of the sudden it can't aut...

Mail setting were off.

OTRS 5.0.6 I'm having trouble getting OTRS to connect to our Exchange server, which only allows connecting with starttls on port 143. I get the following if I set IMAPTLS for my mail account: Message: IMAPTLS: Can't connect to imap.myserver.com: 2 NO LOGIN failed. RemoteAddress: 130.126.126.110 Requ...

Nobody replied to this, but I thought I would comment on my findings if anyone searches this. I stopped this from happening by commenting out the AuthSyncModule::LDAP::UserSyncGroupsDefinition section in my Config.pm. I didn't think I had anything wrong with it, but for some reason it was causing th...

A little more info:

This only seems to be a problem with users that are authenticated from the AD not local users.

It also looks like when the admin tab is missing, that tickets aren't available through the ticket tab or dashboard. I can see tickets if I click on locked tickets from the padlock. Queues also seem to be missing when creating new tickets, as well as Customer User Administration is missing from the ...

For some reason after I upgraded from 4 to 5.0.6 I lose the admin tab on the dashboard every other time I log in. The first time I log in, no admin tab. The second time I log in, the admin tab is there. This behavior is pretty consistent, I don't see any errors that may be causing it. Any help would...

I'm running OTRS 4.0.8 on RHE 6. I've created a job in Generic Agent named 'Delete Junk Tickets' to delete all tickets in Junk queue every ten minutes, but it doesn't seem to be running automatically. It will run manually, but it won't run on schedule. After doing some research, I thought that all s...

I figured out what was going on with the otrs.PostMaster.pl script. I needed to give 'other' the write permission to the /opt/otrs/var/tmp/CacheFileStorable directory.

I'm using the latest version 4.0.8. I gave other +r on the otrs directory and now I get: ERROR: OTRS-otrs.PostMaster.pl-60 Perl: 5.10.1 OS: linux Time: Tue May 26 09:11:24 2015 Message: ??? Traceback (25415): Module: /opt/otrs/bin/otrs.PostMaster.pl Line: 121 This is when I run 'cat /opt/otrs/doc/sa...

I am trying to install OTRS as a trial on a RedHat 6 server using MySQL. I've downloaded and installed the most recent rpm from the site, and I've gotten AD authentication working. The problem that I'm having now is that I can only see new tickets as root@localhost. Any other user, even created loca...