Znuny and ((OTRS)) Community Edition

Hi,
Did you manage to do that?

On my installation, version 3.3.3, file /opt/otrs/Kernel/System/Ticket.pm there is a function TicketEscalationPreferences. This functions is documented with: get escalation preferences of a ticket (e. g. from SLA or from Queue based settings) http://otrs.github.io/doc/api/otrs/3.3/Perl/Kernel/System...

Posting my solotion: Work sequence in general: 1. Zabbix create ticket on otrs with text like "Event: 1234567". 2. Ticket Event stack calls ZabbixAcknowledge module. 3. ZabbixAcknowledge module fetches EventID from the ticket and sends JSON request to Zabbix. Options description: 3. Ticket...

Generic Interface ticket creation won't work with System Monitoring. Besides GI not being mailflow/Postmaster, GI also fully controls the ticket creation process. That means you can and should build the external tracking number /ticket followup directly into your GI call. Thanks for the fast respon...

Hi, I have achieved this today. You have to use <ContentType>text/html; charset=utf8</ContentType> and the '<' and '>' have to be replaced by '<' and '>'. I also had problems with a string '&nbsp' , that represents a space in html, between tags. I just stripped that. That is my request to the we...

HI, I would like to know how system monitoring works. Does it work only with fetched emails? Does it work with tickets created by generic interface? Does postmaster filter works with tickets created by generic interface? The main goal is to achieving otrs-zabbix integration. I have the prerequisite ...