Znuny and ((OTRS)) Community Edition

Thank you for the hint. I'll try with two virtual hosts then.

Hi and sorry for the late response. Yes, when an user that is connecting from outside the domain opens OTRS webpage, an HTTP Basic Auth box pops up, but the server gives an HTTP 500 error when the user enter his credentials. In the last post I forgot to add a network detail about our setup. Non-doma...

Hi, sure, here is Apache configuration regarding kerberos: # set mod_perl2 options <Location /otrs> ## Strat - Add Configuration Kerberos OTRS ## AuthType Kerberos AuthName "Kerberos OTRS" KrbMethodNegotiate On KrbMethodK5Passwd On KrbAuthRealms DOMAIN.LOCAL Krb5KeyTab /etc/apache2/apache....

Hi everybody, a few years ago I have configured my old OTRS 4 with single sign on using Apache and Kerberos ( followed this guide http://ingenious-excerpts.blogspot.com/2011/08/apache-on-linux-and-single-sign-on-with.html ). Everything worked without problems since then, but now I have a few users t...

Hi crythias, I think I am not getting it...Following your hint, in OTRS I set Customer User email address to match the email address that customers write to (support-customerA@domain.com) and disabled the PostMaster Filter previously created, but doing so in new tickets the customerID is again the e...

Hi crythias and thanks for your answer: I noticed that tickets opened by email have "customer_id" set to the mail address of the sender, so I found here in the forums how to set the same customer_id for every email received by our support mail address using "PostMaster Filter". H...

Hello everybody, is it possible, from customer web interface, to view all tickets, even ones opened by email? We are testing OTRS and tickets opened by email are correctly created in the correct queue, but the customer user, who has RW access to the queue can only see tickets opened from web interfa...