Search found 2 matches

by rjandrews
14 Jul 2015, 20:54
Forum: Help
Topic: Add "Time Units" column to Articles table in Ticket Zoom
Replies: 3
Views: 2384

Re: Add "Time Units" column to Articles table in Ticket Zoom

Yes I know when adding new articles to the ticket, the agent can specify Time Units. However, I would like to see that value in the table of Articles. IE: No, Type, Direction, From, Subject, Created, Time Units . Is there a way to do this from the System Config? I've found entries for TicketOverview...
by rjandrews
14 Jul 2015, 18:45
Forum: Help
Topic: Add "Time Units" column to Articles table in Ticket Zoom
Replies: 3
Views: 2384

Add "Time Units" column to Articles table in Ticket Zoom

Hello as stated in the subject, I would like to see the "Time Units" entered by the agent for a particular article in the "Articles" table of Ticket Zoom. Not just the Accounted time(summary of Time Units). Conversely, is there an easy way to create a Statistic/report with this i...