Search found 2 matches
- 14 Jul 2015, 20:54
- Forum: Help
- Topic: Add "Time Units" column to Articles table in Ticket Zoom
- Replies: 3
- Views: 2384
Re: Add "Time Units" column to Articles table in Ticket Zoom
Yes I know when adding new articles to the ticket, the agent can specify Time Units. However, I would like to see that value in the table of Articles. IE: No, Type, Direction, From, Subject, Created, Time Units . Is there a way to do this from the System Config? I've found entries for TicketOverview...
- 14 Jul 2015, 18:45
- Forum: Help
- Topic: Add "Time Units" column to Articles table in Ticket Zoom
- Replies: 3
- Views: 2384
Add "Time Units" column to Articles table in Ticket Zoom
Hello as stated in the subject, I would like to see the "Time Units" entered by the agent for a particular article in the "Articles" table of Ticket Zoom. Not just the Accounted time(summary of Time Units). Conversely, is there an easy way to create a Statistic/report with this i...