Znuny Open Source Ticketsystem

Hi.

I found how to put time unit mandatory for everyone note added.
Is there a way to implement this functionality on a specific queue only instead of on the whole system ?

Regards,

JD

Thanks for your reply, i've tried them and all of these are for otrs 3, i've upgrade to otrs 4.0.9 and cannot use them.

Do you know some other websites where I could find otrs packages ?
I've been searching on otrsaddons and opar.

Regards,

JD

Hi, I'd like to calculate the SolutionTime and the ResponseTime for each ticket based on some parameters. For example; if a ticket was in a state "waiting for customer's response", the SolutionTime must be calculated by substracting the time during the ticket was in that state. Here's an e...

I see, thanks RStraub
Tried with 30 days, result is still the same, 0 tickets

Hello, I'm trying to get total time accounted and the total number of tickets per client of the last month. What I've tried : Create a TicketAccountedTime stat : X-axis : -CustomerID (I chose a few clients, lets say CLIENT1 to CLIENT4) Value Series : -none Restrictions : -Evaluation by Total Time, N...