Znuny and ((OTRS)) Community Edition

Got it!

Hi, my configuration: 1. TimeWorkingHours::Calendar1 Zrzut ekranu 2015-08-25 o 11.19.35.png 2. Escalation times for a queue Zrzut ekranu 2015-08-25 o 11.16.43.png 3. Escalation time display Zrzut ekranu 2015-08-25 o 11.18.10.png Why it doesn't count only hours of work and on this basis doesn't calcu...

I can add (select) multiple attachments to the mail but for example in notes I can select only one. No additional addons for this.

In reply. I don't know ;) From apache log: ERROR: OTRS-CGI-98 Perl: 5.14.2 OS: linux Time: Fri Aug 14 11:08:49 2015 Message: Need Filename! RemoteAddress: 10.0.34.171 RequestURI: /index.pl Traceback (1708): Module: Kernel::System::Web::UploadCache::DB::FormIDAddFile Line: 72 Module: Kernel::System::...

Any ideas? Where to look?

I can choose multiple attachments and after confirmation popup with an email reload with no attachments. In log I get this info: OTRS-CGI-98 Need Filename!
Any ideas ?

Ok, I found this http://forums.otterhub.org/viewtopic.php?f=62&t=12410&p=56324&hilit=otrs.addcustomeruser.pl#p56367 Did the code: Bob Jones bobjones@mailinator.com bobjones Pass111 bin/otrs.AddCustomerUser.pl -f Bob -l Jones -p Pass111 -e bobjones@mailinator.com bobjones John Smith johns...

I'm trygin to add user from command line: $ ./otrs.AddCustomerUser.pl -f Tom -l Mat -p rand0m -e tommat@otrs.com otrs.AddCustomerUser.pl [-f firstname] [-l lastname] [-p password] [-g groupname] [-e email] [-c CustomerID] username if you define -g with a valid group name then the user will be added ...

OK, you are right. What about feature like search box with autocomplete in input fields which require email addresses ?

Tickets are created from emails which are feteched from configured IMAP server and pushed to proper queue. Maybe I don't understand something, I want on TicketCreate event get email address and create user and customer user relying on this information. I wan to have every email address from tickets ...

At first i want to create Customer (CustomerID) from email address and then with this information create a Customer User. The rest of information needed by OTRS will be extracted from email address.

Hello !
I'm looking for a solution how to achieve that. Is there any simple solution or I have to write a custom module for a GenericAgent ?