Znuny Open Source Ticketsystem

And just for completeness the final cakePHP function public function index(){ $otrsData['ConfigItem']['Class']='Location'; $otrsData['UserLogin']=$this->otrsUser; $otrsData['Password']=$this->otrsPass; $httpSocket = new HttpSocket(); $sentUrl=$this->otrsUrl; $response = $httpSocket->post($sentUrl,js...

Hi, I hope this helps someone else. I am not sure I fully understand the reasoning but it makes some sense. Probably copying the Generic ConfigItem Rest example is not the best path forward. It uses POST to create a ticket and search uses GET. On a bit of hunch I moved the update and create operatio...

Perhaps best to move to Soap?

Matt

Hi, So far no major hurdles implementing REST for tickets but the following has me stumped on the ConfigItem. I am interfacing our old cakePHP system into ITSM. And I can read a ConfigItem fine using: http://ticket/otrs/nph-genericinterface.pl/Webservice/GenericConfigItemConnectorREST/ConfigItem/1?U...