Hi Everyone,
my boss asked me to enable 2 kind of sla:
1) NDB
2) 48h
How can i implement it?
Does OTRS support it?
p.s if im not wrong, NDB means that the problem will be fixed in a maxinum time of next business day. Is that right?
Thank you
Search found 1 match
- 14 Aug 2015, 09:21
- Forum: Help
- Topic: NDB SLA in OTRS4
- Replies: 1
- Views: 1058