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by robmorin69
21 Aug 2015, 18:02
Forum: Help
Topic: Use generic agent to raise ticket priority Automatically?
Replies: 1
Views: 595

Use generic agent to raise ticket priority Automatically?

Hello all..

Is it possible to use Generic Agent to raise the priority of a ticket once the escalation time reaches 20% ?

So a ticket comes in and it set to priority 3 , but after X amount of time or i guess by escalation time, if the ticket is not complete or has not been worked on, the priority ...

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