Hi Roy, cheking another posts, I see that one of the reasons by this problem is MXrecordCheck, I disabled this option from Configuration Panel, and I have solved the problem.
Thanks for your attention.
Regards.
Search found 59 matches
- 03 Oct 2023, 18:27
- Forum: General
- Topic: Impossible to send message to
- Replies: 2
- Views: 2573
- 03 Oct 2023, 01:05
- Forum: General
- Topic: Impossible to send message to
- Replies: 2
- Views: 2573
Impossible to send message to
Hi friends, some days I could to send mails trough outlook, but now I have the next error ehwn I try to send messages: Backend ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Mon Oct 2 23:00:48 2023 Message: Impossible to send message to: cfreire@zxxxxxxx . RemoteAddress: 181.198.1.70 RequestURI: /o...
- 31 Aug 2023, 20:48
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Hi ROy, I have solved all my problems, abouy inbound mail it was by the token was expired, I renewed it and I received mails normally.
Actually I receive and send mails normally. Thanks for your help. This case was solved. Thank you very much.
Regards.
Actually I receive and send mails normally. Thanks for your help. This case was solved. Thank you very much.
Regards.
- 31 Aug 2023, 18:52
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Hi Roy, I have corrected the error of use my old mail account, now I can send mails successfully. But now I have the error to get mails, any way to downgrade the IO::Socket::SSL to (v1.94) or another way to recovery the inbound mails?
thanks by your attention and patience.
thanks by your attention and patience.
- 31 Aug 2023, 18:33
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Hi Roy, I hope that you bi fine..... I have upgrade 2 modules NET::SMTP and IO::Socket::SSL, but I dont now if upgrade IO::Socket::SSL was an error :(, because since this upgrade, I can't receive mails and I have the next error: outlook.office365.com (IMAPTLS)... ERROR: OTRS-otrs.Console.pl-Maint::P...
- 30 Aug 2023, 23:59
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Last failed login: Wed Aug 30 16:50:56 -05 2023 from 190.63.65.249 on ssh:notty There were 2 failed login attempts since the last successful login. Last login: Wed Aug 30 15:23:59 2023 from 190.63.171.162 [root@znuny ~]# su - otrs Last login: Wed Aug 30 15:24:08 -05 2023 on pts/1 [otrs@znuny ~]$ bin...
- 30 Aug 2023, 22:25
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Hi Roy, the error using commands are: [otrs@znuny ~]$ bin/otrs.Console.pl Maint::Email::MailQueue --send --verbose ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-19 Perl: 5.16.3 OS: linux Time: Wed Aug 30 20:24:09 2023 Message: CommunicationLog(ID:116925,AccountType:-,AccountID:-,Direction:Outg...
- 30 Aug 2023, 20:30
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Re: Problem with sending mails with Modern Authentication with Microsoft
Hi I have changed accordding at your recommendation SendmailModule::AuthenticationType to Password. The other settings im SendmailModule.. are the attached.
And I have the same error. I can´t send mails.
And I have the same error. I can´t send mails.
- 30 Aug 2023, 19:11
- Forum: General
- Topic: Problem with sending mails with Modern Authentication with Microsoft
- Replies: 10
- Views: 3975
Problem with sending mails with Modern Authentication with Microsoft
Hi friends. I have configured Modern authentication with Outlook, and I have followed these steps in the link: https://www.znuny.org/en/blog/modern-authentication-with-microsoft I get mails successfully, but when I want to asnwer my ticktes I have the next error: 30/08/2023 - 12:04 (America/Guayaqui...
- 25 Feb 2023, 06:12
- Forum: General
- Topic: Problem with frontpage aftter full disk
- Replies: 4
- Views: 819
Re: Problem with frontpage aftter full disk
Excellent my friends. Thanks for your reply and soluction.
- 24 Feb 2023, 07:52
- Forum: General
- Topic: Problem with frontpage aftter full disk
- Replies: 4
- Views: 819
Re: Problem with frontpage aftter full disk
The additional space was added on / what it was the partition that before wass 100%, now it's 54%. [root@znuny ~]# df -lha Filesystem Size Used Avail Use% Mounted on sysfs 0 0 0 - /sys proc 0 0 0 - /proc devtmpfs 3.9G 0 3.9G 0% /dev securityfs 0 0 0 - /sys/kernel/security tmpfs 3.9G 0 3.9G 0% /dev/s...
- 24 Feb 2023, 07:09
- Forum: General
- Topic: Problem with frontpage aftter full disk
- Replies: 4
- Views: 819
Problem with frontpage aftter full disk
Hi friends I have a issued please , my server was with disk at 100%, I have added more space and now its 50%, but I have problem witj the appearance, because all see bad and there is an error that says "This software runs with a huge lists of browsers, please upgrade to one of these."... P...
- 19 Dec 2022, 22:57
- Forum: General
- Topic: Auth failed by account
- Replies: 2
- Views: 8291
Auth failed by account
I friends, Znuny 6.4 and I have some accounts that use same tokens in differents process to get mail in my znuny server all them function OK, but just one give me error to receive mails. The error is: Web: CommunicationLog(ID:5329693,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,Objec...
- 20 Oct 2022, 20:28
- Forum: General
- Topic: Modern Authentication
- Replies: 7
- Views: 2127
Re: Modern Authentication
Hi friends. I have followed all the steps of the https://www.znuny.org/en/blog/modern-authentication-with-microsoft but when I try to fetch e-mailsm I get the next: otrs@svrotrs ~]$ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug Spawning child process to fetch incoming messages from...
- 20 Oct 2022, 17:17
- Forum: General
- Topic: Modern Authentication
- Replies: 7
- Views: 2127
Re: Modern Authentication
Hi friend, I have updated my Znuny to 6.4 version and I have followed all the steps detalied in your post. But when I try to fetch mails with Imaps, Imaptls andd imap, I get the next erros: [otrs@svrotrs ~]$ bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch Spawning child process to fetch inco...
- 19 Oct 2022, 22:26
- Forum: General
- Topic: Problem in Migration OTRS to Znunny
- Replies: 6
- Views: 903
Re: Problem in Migration OTRS to Znunny
Thank you very much, the command in/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repo ... 88/:latest solved my updating problem.
Thanks for your help.
Regards.
Thanks for your help.
Regards.
- 17 Oct 2022, 18:30
- Forum: General
- Topic: Modern Authentication
- Replies: 7
- Views: 2127
Re: Modern Authentication
Is there any link with steps to upload the token from files plese?
- 17 Oct 2022, 18:16
- Forum: General
- Topic: Problem in Migration OTRS to Znunny
- Replies: 6
- Views: 903
Re: Problem in Migration OTRS to Znunny
Hi , thanks for your help.... I have run the command and get the next: [otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/api/addon_repos/public/2388/:latest Installing package... ERROR: OTRS-otrs.Console.pl-Admin::Package::Install-10 Perl: 5.16.3 OS: linux Time: ...
- 17 Oct 2022, 17:50
- Forum: General
- Topic: Modern Authentication
- Replies: 7
- Views: 2127
Modern Authentication
Hi friends, I have intended do it but the error CommunicationLog(ID:5132258,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8307748)::Kernel::System::MailAccount::POP3S => POP3S: Auth for user pe... When I try to configure the OAuth2 I just see the f...
- 17 Oct 2022, 17:42
- Forum: General
- Topic: Problem in Migration OTRS to Znunny
- Replies: 6
- Views: 903
Re: Problem in Migration OTRS to Znunny
Hi friend thanks for your reply, I have ran that you say to me and later get again: [otrs@svrotrs ~]$ bin/otrs.Console.pl Admin::Package::UpgradeAll Fetching online repositories... Freebie Features... Done Znuny Open Source Add-ons... Done Upgrading installed packages... The following packages could...
- 14 Oct 2022, 22:30
- Forum: General
- Topic: Problem in Migration OTRS to Znunny
- Replies: 6
- Views: 903
Problem in Migration OTRS to Znunny
Hi friends, thnaks for reading, I have a Issued, I have migrated my otrs 6.0.16 to Znunny 6.1 because I had the next error when I tried to fetch messages: CommunicationLog(ID:5125067,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:8296537)::Kernel::S...
- 26 Dec 2018, 16:06
- Forum: General
- Topic: Error in Upgrade
- Replies: 4
- Views: 3679
Re: Error in Upgrade
Hi my friends, I solved the problem..... The issue was because the tables are in MyIsam, and in the Otrs6 shoukd be in InnoDB... I ran this : su -c "bin/otrs.Console.pl Maint::Database::MySQL::InnoDBMigration" -s /bin/bash otrs And later ran the upgrade command and ready... Regards, and Ha...
- 21 Dec 2018, 20:20
- Forum: General
- Topic: Error en actualización
- Replies: 3
- Views: 8749
Re: Error en actualización
Que tal amigos, he encontrado la solución. La razón es porque ciertas tablas mantienen el motor MyIsam, por lo que hay que convertirlas todas a InnoDB, se realiza una consulta con el suiguiente comando: su -c "bin/otrs.Console.pl Maint::Database::MySQL::InnoDBMigration" -s /bin/bash otrs Y...
- 21 Dec 2018, 17:27
- Forum: General
- Topic: Error en actualización
- Replies: 3
- Views: 8749
Re: Error en actualización
Gracias amigo por tu ayuda, he verificado los permisos del usuario otrs en la base otrs y tiene todos los privilegios... El error aun persiste, alguna otra solución porfa?????
- 21 Dec 2018, 16:45
- Forum: General
- Topic: Error en actualización
- Replies: 3
- Views: 8749
Error en actualización
Que tal amigos un saludo a todos.... Tengo Otrs5 en Centos 7 y quiero actualizatlo a 6.... Pero al momento que ejecuto el script para actualizar las estructuras "scripts/DBUpdate-to-6.pl" me sale el siguiente error: Step 7 of 42: Upgrade database structure ... [Fri Dec 21 09:11:56 2018] DB...
- 21 Dec 2018, 16:43
- Forum: General
- Topic: Error in Upgrade
- Replies: 4
- Views: 3679
Error in Upgrade
Hi my friends.... Please if any people may to help me.... I have Otrs5 in Centos7, want to update this to OTRS6, but at the momento that I run the scripts/DBUpdate-to-6.pl, I receive the next error: Step 7 of 42: Upgrade database structure ... [Fri Dec 21 09:11:56 2018] DBUpdate-to-6.pl: DBD::mysql:...
- 24 Oct 2017, 00:06
- Forum: General
- Topic: Problem with the assignation of an agent.
- Replies: 0
- Views: 10269
Problem with the assignation of an agent.
Hi friends, thanks for your attention, I have a problem with my OTRS 5 in CEntos 6, the problem is that when I assigning a responsible to a ticket, normally in the header of the assignment is shown From: Supervisory" To: "Agent Assigned" Subject:----- But in my first attempt of assign...
- 24 Oct 2017, 00:01
- Forum: General
- Topic: Error al asignar Responsable OTRS 5
- Replies: 0
- Views: 33909
Error al asignar Responsable OTRS 5
Que tal amigos, gracias por su atención, tengo un inconveniente con mi OTRS 5 en CEntos 6, lo que sucede es que al momento de asignar un responsable a un ticket, lo normal es que en la cabecera de la asignación se muestre De: "Supervisor" Para: "Agente Asignado" Asunto:----- Pero...
- 02 Oct 2017, 17:03
- Forum: General
- Topic: There is not files attached.
- Replies: 1
- Views: 11305
There is not files attached.
There is not files attached.
Several days ago my disk was at 100%. We recovered a little of space but from there the files attached are not showing in all ticktes. What clould be?
Regards.
Several days ago my disk was at 100%. We recovered a little of space but from there the files attached are not showing in all ticktes. What clould be?
Regards.
- 02 Oct 2017, 16:57
- Forum: General
- Topic: No aparecen los adjuntos
- Replies: 2
- Views: 37026
No aparecen los adjuntos
Que tal amigos del foro, tengo un pequeño problema, yo uso OTRS 4 y hace unos días mi disco estuvo al 100%, liberé un poco de espacio; pero a partir de ahí no me están llegando los archivos adjuntos en los Tickets. Qué pudo haber pasado?
En espera de sus comentarios . Gracias.
En espera de sus comentarios . Gracias.
- 28 Sep 2017, 15:58
- Forum: General
- Topic: Eliminar tickets de colas para recuperar espacio
- Replies: 3
- Views: 11169
Re: Eliminar tickets de colas para recuperar espacio
Thanks for replying.....
I need to know if there is any way to release what I said.....????? and which is the way??? please people that know it..
I need to know if there is any way to release what I said.....????? and which is the way??? please people that know it..
- 28 Sep 2017, 00:31
- Forum: General
- Topic: Eliminar tickets de colas para recuperar espacio
- Replies: 3
- Views: 11169
Remove queue tickets to reclaim space
Hi friends, I've been searching the internet all afternoon for this topic but I do not see an exact solution. I would like to know how to remove tickets from certain of my queues; empty my queues by recovering hard disk space, and decreasing the weight of the database. I tried to do it through the g...
- 28 Sep 2017, 00:28
- Forum: General
- Topic: Eliminar tickets de colas para recuperar espacio
- Replies: 1
- Views: 33902
Eliminar tickets de colas para recuperar espacio
Que tal amigos como están, he estado toda la tarde investigando por internet sobre este tema pero no veo solucion exacta. Quisiera saber como eliminar tickets de ciertas de mis colas o en otra palabra vaciar las colas recuperando espacio en disco duro, es decir disminuyendo el peso de la base de dat...
- 28 Sep 2017, 00:16
- Forum: General
- Topic: Eliminar tickets de colas para recuperar espacio
- Replies: 3
- Views: 11169
Eliminar tickets de colas para recuperar espacio
Que tal amigos como están, he estado toda la tarde investigando por internet sobre este tema pero no veo solucion exacta. Quisiera saber como eliminar tickets de ciertas de mis colas o en otra palabra vaciar las colas recuperando espacio en disco duro, es decir disminuyendo el peso de la base de dat...
- 22 Apr 2016, 21:35
- Forum: General
- Topic: Problemas el cerrar o buscar un ticket.
- Replies: 0
- Views: 1859
Problemas el cerrar o buscar un ticket.
Que tal amigos, necesito ayuda con un problema que tengo hace dias. No puedo crear, cerrar o buscar un ticket ya que cuando lo intento hacer me sale un error web 500. En el error_log de http me sale esto: [error] Can't use string ("2016/04/06") as a HASH ref while "strict refs" i...
- 22 Apr 2016, 21:32
- Forum: General
- Topic: Error to close or search a ticket.
- Replies: 0
- Views: 649
Error to close or search a ticket.
Hi my friends, Since some days ago, i have a problem. When I want to search a ticket or close any ticket I receive this error in http error_log. [error] Can't use string ("2016/04/06") as a HASH ref while "strict refs" in use at /opt/otrs//Kernel/System/User.pm line 191.\n I have...
- 22 Apr 2016, 21:23
- Forum: General
- Topic: Añadir Campos dinámicos a las ventanas de crear, responder, tickets, dependiendo de la cola.
- Replies: 3
- Views: 3386
Re: Añadir Campos dinámicos a las ventanas de crear, responder, tickets, dependiendo de la cola.
Hola no no pude amigo. Tu has podido?
- 25 Nov 2015, 23:37
- Forum: General
- Topic: Migrar Otrs en Centos 5 a Debian Jeesy
- Replies: 7
- Views: 3913
Re: Migrar Otrs en Centos 5 a Debian Jeesy
Entonces no hay como migrar datos de Centos a Debian?? EN oTRS 3.1¿¿????
- 24 Nov 2015, 18:43
- Forum: General
- Topic: Migrar Otrs en Centos 5 a Debian Jeesy
- Replies: 7
- Views: 3913
Re: Migrar Otrs en Centos 5 a Debian Jeesy
Será que en algún archivo de configuración donde OTRS hace el enlace web a la base de datos es distinto como se hace en centos y debian?
- 20 Nov 2015, 22:16
- Forum: General
- Topic: Migrar Otrs en Centos 5 a Debian Jeesy
- Replies: 7
- Views: 3913
Re: Migrar Otrs en Centos 5 a Debian Jeesy
Otras veces ya lo he hecho así de centos a centos, cual script restore en los enlaces que me enviaste no dice nada acerca de un script restore solo dice que se ejecuta unos comandos para restaurar la numeracion de los tickets y de los logs, pero no dice de los usuarios, templates, etc. Para esto ten...
- 18 Nov 2015, 16:31
- Forum: General
- Topic: Migrar Otrs en Centos 5 a Debian Jeesy
- Replies: 7
- Views: 3913
Re: Migrar Otrs en Centos 5 a Debian Jeesy
Gracias por tu respuesta, te cuento que realice lo siguiente: Respalde todo /opt/otrs/ de Centos 5 y la base de datos otrs con mysqldump -u “usuario” -p”contraseña” nombre-de-la-base-de-datos > nombre-del-respaldo.sql Luego en Debian con otrs 3.1.11 ya instalado y funcionando movi los archivos exist...
- 16 Nov 2015, 17:25
- Forum: General
- Topic: Migrar Otrs en Centos 5 a Debian Jeesy
- Replies: 7
- Views: 3913
Migrar Otrs en Centos 5 a Debian Jeesy
Hola amigos =) tengo una consulta
¿Es posible migrar 3.x otrs en Centos 5 a la misma versión en otrs pero en Debian Jeesy ??
Si esto es posible, ¿qué cambios habrá que hacer?
¿Es posible migrar 3.x otrs en Centos 5 a la misma versión en otrs pero en Debian Jeesy ??
Si esto es posible, ¿qué cambios habrá que hacer?
- 16 Nov 2015, 17:24
- Forum: General
- Topic: Migrate Otrs in Centos 5 to Debian Jeesy
- Replies: 0
- Views: 627
Migrate Otrs in Centos 5 to Debian Jeesy
Hi I have a query
Is it possible to migrate otrs 3.x in Centos 5 to the same version in otrs but on Debian Jeesy??
If this is possible, what changes will be necessary to do?
Is it possible to migrate otrs 3.x in Centos 5 to the same version in otrs but on Debian Jeesy??
If this is possible, what changes will be necessary to do?
- 13 Nov 2015, 18:47
- Forum: General
- Topic: [SOLUCIONADO]Otrs 5 En Debien Jeesy Error
- Replies: 4
- Views: 3752
Re: Otrs 5 En Debien Jeesy Error
Disculpa soy nuevo en el foro, como coloco el tag de solucionado en el tema?
- 13 Nov 2015, 17:33
- Forum: General
- Topic: [SOLUCIONADO]Otrs 5 En Debien Jeesy Error
- Replies: 4
- Views: 3752
Re: Otrs 5 En Debien Jeesy Error
Hey amigo muchas gracias por tu aporte y ayuda, segui cada pasito que menciona ese enlace y funciono =) gracias. Una cosulta esos pasos sirven para cualquier version de Otrs o solo para la 5? =)
- 11 Nov 2015, 18:36
- Forum: General
- Topic: [SOLUCIONADO]Otrs 5 En Debien Jeesy Error
- Replies: 4
- Views: 3752
[SOLUCIONADO]Otrs 5 En Debien Jeesy Error
Hola amigos, instale Otrs 5 en Debian Jeesy siguiendo los pasos de los siguientes enlaces: https://otrs.github.io/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html http://www.rootathome.de/installation-von-otrs-4-unter-debian/ Al momento de ingresar a la interface web recivo este error: ...
- 11 Nov 2015, 18:33
- Forum: General
- Topic: Otrs 5 On Debien Jeesy Error
- Replies: 5
- Views: 3246
Otrs 5 On Debien Jeesy Error
Hi, I have installed Otrs 5 on Debian Jeesy agree with those links: https://otrs.github.io/doc/manual/admin/5.0/en/html/manual-installation-of-otrs.html http://www.rootathome.de/installation-von-otrs-4-unter-debian/ But at the moment that I want to enter to the web interface i receive this error: In...
- 15 Oct 2015, 20:50
- Forum: General
- Topic: Doubt About the watching of queues
- Replies: 0
- Views: 772
Doubt About the watching of queues
Hi my friends
I would like to know if there is any way to add the Responsible and Owner in the ticket on the Watchinf of Queues, in Small, Medium and Large modes?
Please and Thanks for your attentions.
Refards =)
I would like to know if there is any way to add the Responsible and Owner in the ticket on the Watchinf of Queues, in Small, Medium and Large modes?
Please and Thanks for your attentions.
Refards =)
- 15 Oct 2015, 20:47
- Forum: General
- Topic: Consulta acerca del Visor de Colas
- Replies: 0
- Views: 1679
Consulta acerca del Visor de Colas
Que tal estimados
Quisiera saber si en el visor de Colas del Otrs 4 Small, Medium y Large, jay alguna forma de hacer para que también aparezca los datos del responsable del ticekt visualizado??
Muchas gracias por su atención de antemano.
Quisiera saber si en el visor de Colas del Otrs 4 Small, Medium y Large, jay alguna forma de hacer para que también aparezca los datos del responsable del ticekt visualizado??
Muchas gracias por su atención de antemano.
- 22 Sep 2015, 18:28
- Forum: General
- Topic: Problem with perl(YAML::XS)
- Replies: 11
- Views: 10492
Re: Problem with perl(YAML::XS)
Well, the problem could be that perl-YAML-XS was not available in standard Centos 6 packages repositories, so by installing EPEL (https://fedoraproject.org/wiki/EPEL) you expand the repositories of your system, so whenever you want to install a desired package, your system will look up in the insta...