Znuny and ((OTRS)) Community Edition

Good afternoon, I would like to know if you have to pause the SLA of a ticket, because the service depends on third parties, SLA time will continue counting, that is, wanted to create a mode called stick with status "pending third-party return."

thank you.

how do I update my otrs 4.0 to 4.0.12 without losing any information? I read some things on the internet but not you, are for other versions and display tables of errors that already exist.

tks.

Thanks man, thats it!!

Good morning, have a dynamic field created in my OTRS 4.0, with the name of the unit of my company, however, I wanted to display it on the dashboard next to who opened row, all it already exists.

Does anyone know how to add this column?


thank you

Bom dia pessoal, tenho um campo dinamico criado no meu OTRS 4.0 , com o nome da Unidade de minha empresa, porém, queria exibi-lo no dashboard junto de quem abriu, fila, tudo que ja existe la .

Alguem sabe como adiciono essa coluna ?


obrigado