Znuny and ((OTRS)) Community Edition

I asked an help if you want give me ok else dont reply no-Friendly message Just for +1
Jojo could avoid that Kind of messag.
Jojo is free to answer or not ŕight but i dont accettare bis answer.
Crithia are you moderator??? It seems not

jojo wrote:Hire an expert

ahah very very nice behaviour...thanks

ok sorry but i wrote a new TestSimple.pm module with Eandrex's suggests.
Unfortunately otrs return a generic error "can't load module"
Dont want that forum write it for me, indeed i post my module with error

Eandrex doesn't works please help cause i dont know perl My TestSimple.pm changed by your advice package Kernel::GenericInterface::Invoker::Test::TestSimple; use strict; use warnings; use Kernel::System::Ticket; use Kernel::System::VariableCheck qw(IsString IsStringWithData); our $ObjectManagerDisab...

Unfortunately i dont know perl, how can update TestSimple.pm for it???'

RStraub wrote:I think that's a file for testing. If you want to configure your own module, see the manual, there are examples that should give you a good idea about how to write it:
http://otrs.github.io/doc/manual/admin/ ... rface.html

sorry where???

i didnt find it

changed this return { Success => 1, Data => $Param{Data}, }; with return { Success => 1, Data => { TicketID => 'TicketID', Title => 'Title', }, }; and i got on my webservice this 2 parameters. but how can return a TicketID value instead 'TicketID' and Title value instead 'Title' ??????? already trie...

Hello everyone i would like to add in otrs invoker request (TestSimple.pm) more parameters than TicketID.
For example TicketNumber and Title and many Others.
TestSimple works fine but for only TickedID so anyone knows how help me?

eandrex it workkkkkkkkkks!!!!!!!!!!!!

thanks!!!

ps.
eandrex i sended a pm

nice!!!! Monday i will try!!! Thanks for now

you have been very usefull

Hello, I managed to do something that made the 'trick' Affected file: <OTRS_ROOT>/Kernel/GenericInterface/Transport/HTTP/SOAP.pm To see what changed in that file, look over: https://www.diffchecker.com/xcerj4nt Changes can be seen in lines: 447, 565, 571 if you dont want to override the default fil...

Mmm, I dont know a lot about WCF, so i cant help you with it, however, the other option left is to modify https://github.com/OTRS/otrs/blob/rel-3_3/Kernel/GenericInterface/Transport/HTTP/SOAP.pm to add the namespace. Ill try that later today Oh should be Great!!!!! Le me know if you make this up da...

Does your method in your .Net webservice project has [WebMethod] before its signature? (I know it may be logic, but it is better to discard that)..because the forum post you referenced in your first message solves the problem (if everything is configured right).. Can you provide full OTRS as Invoke...

Does your .Net Webservice namespace match the one you defined in OTRS? in your .Net you should have something like this(at the very begining) [WebService(Namespace = "http://example.com/Whatever")] then you must define "http://example.com/Whatever" in your "OTRS as Invoker&...

Hello everyone my problem is on soap message generated from OTRS. this is my otrs soap message <soap:Envelope soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:soapenc="http://schemas.xmlsoap.org/soap/...

Don't worry crythias i solved my problem here my solution 1) changed host from localhost to normal ip adress 2) change in my webservice from soap 1.2 to 1.1 Now i got error from response <s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a=&qu...

Hi sorry for my delay, i changed few parameters and finally i got a different error:

connection refused means that the port on the OTRS server is not reachable You mean the webservice port? is OTRS that invoke my webservice!!! Btw problem is otrs content type because is different to webservice's content-type Webservice site Log shows the error status 415 2015-09-14 15:57:10 ::1 POS...

the Namespace is not the emthod you request, what does the debugging of your webservice tell? Hi jojo thanks to answer me!!!! Unfortunately otrs doesnt reach my webservice, im debugging webservice with soapui and works!!! i will attach otrs debugger log Communication sequence started (2015-09-15 09...

i created an Invoker transport http:soap : endpoint http://localhost:10000/Service1.svc namespace http://www.otrs.com/GenericInterface/Method02 Invoker details: Name Method02 Event Handler TicketCreate Im in debugging mode but otrs cant reach my webservice My webservice (code above) works i tested ...

i got a log from webservice localhost site
status is 415 is not good i think

hope it helps

i created an Invoker transport http:soap : endpoint http://localhost:10000/Service1.svc namespace http://www.otrs.com/GenericInterface/Method02 Invoker details: Name Method02 Event Handler TicketCreate Im in debugging mode but otrs cant reach my webservice My webservice (code above) works i tested w...

oh! what you need?????? i will paste it

im webservice developer :) public bool Method02([XmlElement(Namespace="")] string TicketID) { if (string.IsNullOrEmpty(TicketID)) { return false; } return true; } Is very simple webservice to test otrs as requester

Hello everyone
im getting an error in otrs webservice debugger:
Error in SOAP call: can't connect to localhost:10000(connection refused) SOAP.pm line 578

$SOAPHandle->call(@CallData); <============== line error

can you help me please?

RISOLTO!!
nel pannello admin alla voce Configurazione Sistema
1) Selezionare Ticket nella combo di sinistra
2) Selezionare Core::Ticket
3) Impostare a si la combo di Ticket::Type

fare lo stesso in Frontend::Agent::Ticket::ViewClose

Salve ragazzi vorrei inserire nella pagina di chiusura del ticket un nuovo input, per la precisione il Type che imposto da pannello amministrativo nella sezione "Ticket". L'input in questione quindi sarebbe una lista di opzioni (combo box).
Qualcuno mi sa dire come poterlo inserire?

RISOLTO!!!!!
il wsdl fornito da GitHub è incompleto. La classe proxy creata con l'utility svcutil.exe ha bisogno di questa modifica:
tutti i Namespace = "" devono diventare Namespace = "http://www.otrs.org/TicketConnector/"

Spero aiuti

Hello
If i want to retrieve tickets info (TicketGetResponse_Ticket) from webservice TicketGet?

Ciao a tutti volevo vedere come funziona il webservice TicketGet L'applicazione in c# che invoca TicketGet non restituisce nessun errore e il debugger del webservice sul pannello di amministrazione è ok. Il mio problema è che non riesco a visualizzare il result, è vuoto; Questo è il codice c# OTRSCl...