Search found 3 matches
- 23 Nov 2015, 22:18
- Forum: Help
- Topic: LDAP Agent Auth: Have to login twice to see tickets/queues/stats (Solved)
- Replies: 3
- Views: 2601
Re: LDAP Agent Auth: Have to login twice to see tickets/queues/stats
Hi, I found something in the code that I changed and is working now for me, I'm still testing this to see if works fine, but if you want to try here it is: The file I modified is /opt/otrs/Kernel/System/Auth/Sync/LDAP.pm # compare group permissions from ldap with current user group permissions my %G...
- 18 Nov 2015, 00:13
- Forum: Howtos
- Topic: map LADP/ActiveDirectory groups into OTRS groups for customers
- Replies: 5
- Views: 69420
Re: map LADP/ActiveDirectory groups into OTRS groups for customers
Hi Patrick, If your question is about my script, you will have to add the normal stuff for Customer to log in (This in the Config.pm file): The part in the LDAP is just to change the normal behavior while assigning groups. The following is part of my Config.pm: #*************************************...
- 07 Oct 2015, 19:34
- Forum: Howtos
- Topic: map LADP/ActiveDirectory groups into OTRS groups for customers
- Replies: 5
- Views: 69420
Re: map LADP/ActiveDirectory groups into OTRS groups for customers
Hi there, I use a lot of the information in your script for this, however I did a different workaround, I modify the CustomerAuth Module, and get all the verification using another module from OTRS, I leave the code here in case you want to check it. The file is /opt/otrs/Kernel/System/CustomerAuth/...