Search found 3 matches

by Mondra
23 Nov 2015, 22:18
Forum: Help
Topic: LDAP Agent Auth: Have to login twice to see tickets/queues/stats (Solved)
Replies: 3
Views: 2601

Re: LDAP Agent Auth: Have to login twice to see tickets/queues/stats

Hi, I found something in the code that I changed and is working now for me, I'm still testing this to see if works fine, but if you want to try here it is: The file I modified is /opt/otrs/Kernel/System/Auth/Sync/LDAP.pm # compare group permissions from ldap with current user group permissions my %G...
by Mondra
18 Nov 2015, 00:13
Forum: Howtos
Topic: map LADP/ActiveDirectory groups into OTRS groups for customers
Replies: 5
Views: 69420

Re: map LADP/ActiveDirectory groups into OTRS groups for customers

Hi Patrick, If your question is about my script, you will have to add the normal stuff for Customer to log in (This in the Config.pm file): The part in the LDAP is just to change the normal behavior while assigning groups. The following is part of my Config.pm: #*************************************...
by Mondra
07 Oct 2015, 19:34
Forum: Howtos
Topic: map LADP/ActiveDirectory groups into OTRS groups for customers
Replies: 5
Views: 69420

Re: map LADP/ActiveDirectory groups into OTRS groups for customers

Hi there, I use a lot of the information in your script for this, however I did a different workaround, I modify the CustomerAuth Module, and get all the verification using another module from OTRS, I leave the code here in case you want to check it. The file is /opt/otrs/Kernel/System/CustomerAuth/...