Znuny Open Source Ticketsystem

Hallo zusammen, Ich will kein Öl ins Feuer gießen, aber ich finde, jojo macht es sich da ein bisschen einfach. Ich sehe es sehr wohl als validen (und nicht "besonderen" oder "anderen") Anwendungsfall, bestimmten Kundennutzern die Einsicht in Firmentickets zu gestatten und anderen...

Hello everybody, I know this thread is not in any way up-to-date. But actually, for me it is. I recently repeatedly got complaints from co-workers whose (correctly configured) agent notifications didn't work when I split tickets into their queue... Here's my case: I split the ticket, not setting own...

Hi there, this ist my problem: upon creating a new phone ticket (or also splitting an existing one), if no owner is selected, the current user will be set as owner (with no active lock, but even so...) For manually created email tickets, I see how the current user is set as owner, reflecting his ini...

Hi there again, I am glad that my solution is already helpful. :) (We are still using it successfully, with various different mailboxes and also various subfolders for different queues. Interestingly enough, despite any worries about inconsistency and so on, some former users of the Exchange Shared ...

Hello there, me also, I have the same problem. Trying to use the Generic Agent to transfer information from dynamic fields entered by the customer in the customer interface upon ticket creation to an automatic note. (I do not want to display all those dynamic fields in the agent ticket view, stupid,...

I had the exact same problem. Finding this thread, I thought: this question is already a few years old, but why not share your knowledge for future nerds to come? ;) So, here's what one of our admins found out: You can actually pull emails/tickets from an MS Exchange Shared Mailbox.This also works i...