Znuny Open Source Ticketsystem

coolmf

If possible i would choose bridged, that way its just another computer on the network.
If not, yes - portforwarding should do the trick.

coolmf

1. Hardware patched and up to date (both physical and virtual) 2. OS patched and up to date. 3. OTRS and other software patched and up to date 4. fail2ban monitors web and ssh 5. 2 factor auth for web and ssh I also use port knocking to enable ssh access, so port 22 is closed when not in use BACKUP....

coolmf

I asume the telnet test was made from the otrs host, if not, try it. I am not súre if otrs itself logs anything during install, but check /tmp for otrs logfile Else check the usual logfiles (/var/log/messages and the logs in /var/log/httpd/ and maybe the log from exchangeserver) If really stuck you ...

coolmf

On old system, have a look in Kernel/Config.pm Connection to database is in there (including pw in clear text)
On new system: change database pw so it matches the one from old system.

coolmf

Do not Negate (cancel) your filter.

Here is a (very) simple example of a FROM that moves any email from a specific address to a specific queue:

Postmaster_filtre.png

it seems like it does not want to work when criteria is more than 1

Set stop on match to no.

coolmf

I have done a couple of restores, i always drop the database and create a new empty one.

Your new problem looks to be wrong password for otrs database. Is old otrs database pw different from nev database pw?

coolmf

if i make a new install otrs and import a database otrs old, this work?

You can not change versions when restoring a backup.
New install otrs version and backup version must be the same.

so, install same version as backup, restore backup and then upgrade.

coolmf

From the screenshot: Complex statistics that cannot be configured.

So it looks to me like you have to import that type of statistic.

Take a look at the manual: http://doc.otrs.com/doc/manual/admin/5. ... odule.html

coolmf

From my limited testing at one point, it searches first backend and stops if user is found.

coolmf

We are using office365 for mail, no problem. Double-Check your settings again. SMTPTLS smtp.office365.com Port 587 A valid Emailaddress and password And thats it. Option 1 here: https://support.office.com/en-us/article/How-to-set-up-a-multifunction-device-or-application-to-send-email-using-Office-36...

coolmf

Goto Admin --> Sysconfig --> Framework --> Frontend::Customer and take a look at the first two settings (CustomerHeadline & CustomerLogo)

coolmf

Please look at this guide: viewtopic.php?t=9329

coolmf

jojo wrote:doc.otrs.org

or more precisely: http://otrs.github.io/doc/manual/admin/ ... ading.html
(They REALLY should change the wording on that)

coolmf

Nice one reneeb

I would probably change

can help the admin to find the problem, so please send them to the admin

to

can help in locating the problem, so please send them to your admin

or something

coolmf

How can I execute the Unlock script by Hand?

That would be:

Code: Select all

perl bin/otrs.Console.pl Maint::Ticket::UnlockAll

Run:

Code: Select all

perl bin/otrs.Console.pl

to see all your options

coolmf

Please try again from scratch:
Delete package

Code: Select all

rm otrs-5.0.14-02.noarch.rpm

Download new package

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wget http://ftp.otrs.org/pub/otrs/RPMS/rhel/6/otrs-5.0.14-02.noarch.rpm

Update

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rpm -Uvh otrs-5.0.14-02.noarch.rpm

Just to make sure that it is the rigt package

coolmf

Let me ask a stupid question, is POP3 enabled for that gmail account?

coolmf

When i look at your screenshot it looks like you made a TYPO

It looks like this:

Code: Select all

*/ 2* * * *

instead of

Code: Select all

*/2 * * * *

Fix and restart Cronjob (or just reboot server)

coolmf

Ok, next problem:

SSCOPE => 'base',

SearchScope should be either 'one' or 'sub'
In your case it should be 'sub'

Code: Select all

SSCOPE => 'sub',

EDIT:

Oh and you might want to change:

AlwaysFilter => '(&)',

to

Code: Select all

AlwaysFilter =>  '(objectclass=user)',

(we only want users from AD)

coolmf

'ou=Users,cn=otrs-ldap,dc=company,dc=tld' Please look at it again, its wrong. cn = Common Name (a thing like a computer or a person) ou = Organizational Unit (Look at it as a container or a group) dc = Domain Component ( also a container) So you start with a dc, inside that you have another dc. The...

coolmf

Its looking for module FAQAccess.pm but cant find it.
Reinstall FAQ module.

Go to admin --> packages --> update repository and install FAQ module.
I think this should fix your problem.

coolmf

/opt/otrs//Kernel/System/Log.pm

That looks odd, notice the double slash between otrs and Kernel.
Check config and find out where that comes from.

coolmf

When agens open OTRS there is a nice little star when they have unread messages. That feature is missing for customers (or i cant find a way to enable it) It is not unusual for some of our customers to have 10, 20 or even 30 open tickets at any given time. So when an agent answers a ticket the custo...

coolmf

It is looking for pop3.pm

Message: Module Kernel/System/MailAccount/pop3.pm not in @INC

but cant find it

Old system or new system?

If new, reinstall.

If old, check that the file exists and check file permisions.

coolmf

The recipient address <Andrea> is not a valid RFC-5321 address.

Address should not be Andrea but Andrea@somedomain.com
Check mailaddress in Andreas userprofile.

coolmf

Are you sure that:

UserEmail => 'email',

I have this in mine:

UserEmail => 'mail',

Have a look at this: viewtopic.php?f=62&t=31223#p127247

coolmf

So, perhaps pop/imap needs to be activated in Gmail
Start here: https://support.google.com/mail/topic/3398031

coolmf

Upgrade instructions here: http://otrs.github.io/doc/manual/admin/stable/en/html/upgrading.html Note this passage in the manual. Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 5 patchlevel 2 to version 5 patchle...

coolmf

[root@x-otrs ~]# date
Sat Feb 20 21:12:53 CET 2016

So your server is running at CET (that is UTC +1) and you instruct OTRS to add another hour to that, that's wrong.
Since your server is already showing correct timezone, OTRS should be set to 0

coolmf

Some problems in your config. Here is my working config for Novel E-Directory, a few changes (look at the comments in my config) and you should have it working. # This is a configuration Modified for Novel E-Directory $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::H...

coolmf

I added: delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessAvailabilityCheck"}; delete $Self->{"Daemon::SchedulerCronTaskManager::Task"}->{"OTRSBusinessEntitlementCheck"}; to Kernel/Config.pm Then i did a reboot and it was fixed

coolmf

Did the architecture change massively in v5

Yes.

Just follow the guide: http://otrs.github.io/doc/manual/admin/ ... ading.html and upgrade to v 5.0.3

Many things are now handled by bin/otrs.Console.pl, check it out

coolmf

Update: Fixed the problem with missing body in emails. Changed <OTRS_CUSTOMER_Body[30]> to <OTRS_CUSTOMER_BODY[30]> in all my notifikations and it seems to work. Now i upgrated to 5.0.2 and it still works with <OTRS_CUSTOMER_BODY[30]> I also fixed the problem where it didnt send mails to me about ne...

coolmf

I had same problem with <OTRS_CUSTOMER_Body[30]> after upgrading to 5.0.1 I changed it to <OTRS_CUSTOMER_BODY[30]> in all my notifikations and it seems to work. Now i upgrated to 5.0.2 and it still works with <OTRS_CUSTOMER_BODY[30]> Im having another issue, when a customer replies to a ticket i get...

coolmf

Error: Need CustomerID!!!
and
CustomerID => 'mail'

So im guessing that otrsuser and otrs2 is missing email setting in AD

We get the same some times when users forget to update their profile with a valid email address

coolmf

Ok, more problems.
Now im not getting emails when customers create a new ticket.

Edit:
i recieve mails when they update a ticket.

coolmf

Hi Ran update from v4.11 to v5.0.1 with no other problem than Module FAQ.pm not in @INC So i downloaded FAQ-5.0.1.opm and updated that. No errors in logfiles, everything looked ok. Created new danish notifications and deleted the old ones from v4.11 Now all of a sudden i start getting errors in /var...

Znuny Open Source Ticketsystem

Search found 37 matches

Re: Running a local OTRS instance - test

Re: OTRS - Security

Re: email configuration during installation won't work

Re: OTRS 6 Upgrade on CentOS 6

Re: Postmaster filter question

Re: OTRS 6 Upgrade on CentOS 6

Re: otrs cant upgrade

Re: Statistics » Add -> Static greyed out?

Re: How does multiple customer backends work?

Re: Do not send emails when answering a ticket

Re: Customer Login

Re: vHost and mod_rewrite

Re: Upgrade from 5.0.12 to 5.0.15

Re: OTRS 5 throwing admins under the bus.

Re: OTRS 5.0.1: Error on OTRS-otrs.Console.pl-Maint::Ticket::UnlockTimeout-10 and Notifications

Re: unable to upgrade from 5.0.12 to 5.0.14

Re: Fetchmail Gmail

Re: Changing Mail Fetch Interval

Re: How to connect OTRS 5 with a Microsoft LDAP Server for User Authentification?

Re: How to connect OTRS 5 with a Microsoft LDAP Server for User Authentification?

Re: update notifications on 5.0.1

Re: Internal server error

Unread messages

Re: Can't add Postmaster Mail Accounts

Re: Notification new ticket / closed ticket doesn't work

Re: OTRS 5 LDAP Agent Auth Problem

Re: OTRS 5 Can't connect to gmail

Re: Updating OTRS 5

Re: TimeZone issue after update to 5.0.7

Re: LDAP Agent Sync

Re: Can't perform POST on https://cloud.otrs.com/otrs/public.pl: 500 read timeout

Re: 5.0.3 upgrade problems

Re: Errors after update to 5.0.1

Re: 5.0.1 - Ticket Notifications - problem with tags

Re: OTRS SSO from Windows AD users

Re: Errors after update to 5.0.1

Errors after update to 5.0.1