Znuny Open Source Ticketsystem

Thanks for the info.
So that would be a solution to our problem.

So I've got 2 options:

1) Set up a new configuration with a DB Backend

OR

2) try to migrate the current customers from LDAP to DB Backend and find a way to use the synchronisation option.

Is this correct?

I don't have all the details why it was setup like this. I was only responsible for setting up the server, not for the configuration. The problem that they're having at this moment is that when they log a new ticket, they might end up with a bunch of dummy companies because of typo's. The original i...

I was afraid of that.

I assume there is no easy way to migrate from LDAP to DB Backend and keep all existing data? The impact for our customers should be as low as possible

Hi, we have been using OTRS for some time now and we would like to add a new feature to our configuration. To make things a little bit easier we would like to enable Customer Company Support. I haven't found much information about configuring this with LDAP (because we use LDAP to authenticate our c...