Znuny Open Source Ticketsystem

I resolve this problem in my company

1) You need create a new user
2) You need configure rules to this user
3) If you can, you may change in console, the permission to the root

Go to Steeps:

1)
-- CREATE A NEW ADMIN
INSERT INTO `otrs`.`users` (`login`, `pw`, `title`, `first_name`, `last_name ...