Znuny Open Source Ticketsystem

Looking in Admin->System log: (there are none) The queue does have autoresponse and they were working before. If I run by-hand otrs.Console.pl Maint::::PostMaster::MailAccountFetch and it sees emails, then it generates the autoresponses. I'm not running the Cron.sh or Daemon (not in ps alx)...the ma...

Hi, Running otrs.Console.pl Maint::PostMaster::MailAccountFetch by hand can sometimes fetch an email and process it correctly. The problem that even without running Cron.sh (Daemon), somehow Otrs is pulling in the email and just placing it in the queue without processing it(No auto response). So Mai...

Hi,

I found this in Admin->SysConfig and searched for MailAccountFetch.

It should find:
Daemon::SchedulerCronTaskManager::Task###MailAccountFetch

I added this to our Kernel/Config.pm:

$Self->{FQDN} = 'support.example.com';

It didn't need it before, but in the same version it suddenly needs it now. Weird. Now it seems to be working again, although still not getting notifications of follow-ups.

If I run "bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch" by hand it works. But the cron task doesn't seem to call that function: Recurrent cron tasks: NAME LAST EXECUTION LAST STATUS LAST DURATION NEXT EXECUTION MailAccountFetch 2015-12-02 09:30:00 Success < 1 Second 2015-12-03 1...

Hello, We haven't been getting pending or follow-up notification email to our personal queues since the upgrade to OTRS 5.0.2...and upgrading to OTRS 5.0.3 didn't change this issue. Although it did cause dups of notifications preference settings. How to go about tracking down the problem? There does...