Znuny and ((OTRS)) Community Edition

what i'm saying is that we cannot log in via the otrs interface with our ldap credentials

I deleted all my staging vms and just tried the migration only on the otrs4 prod, i succesfully done all the steps here https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html I have the index page otrs5 but when i try to login (ldap credential) nothing happen (when i try a wrong username...

maybe this script does'nt work if the otrs database is not on the same server ? how can i do this please cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 ? http://dev.mysql.com/doc/refman/5.7/en/connecting.html -h mysql-prod.mydomain.com But make sure you have a backup of y...

Jojo was telling you that you unnecessarily ran the upgrade script on an existing v5 database. not that it was called otrs5, but that it was already v5. root@otrs[14:20]:cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 Enter password: ERROR 1061 (42000) at line 4: Duplicate...

anyone ?

you're applying the DB Update script on a OTRS5 database. it seems that i have an error with a foreign key constraint ? MariaDB [(none)]> SHOW ENGINE INNODB STATUS; ... | InnoDB | | ===================================== 151203 15:05:28 INNODB MONITOR OUTPUT ===================================== Per...

you're applying the DB Update script on a OTRS5 database. yes my otrs database name is "otrs5" not "otrs" MariaDB [otrs5]> SHOW DATABASES; +--------------------+ | Database | +--------------------+ | information_schema | | mysql | | otrs5 | | performance_schema | | test | +-----...

root@otrs[14:20]:cat /opt/otrs/scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs5 Enter password: ERROR 1061 (42000) at line 4: Duplicate key name 'link_relation_list_source' ERROR 1061 (42000) at line 5: Duplicate key name 'link_relation_list_target' ERROR 1050 (42S01) at line 9: Table 'sc...

I am upgrading otrs4 to otrs5 and i have an issue with the database migration step 6.2: https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html root@otrs[15:38]:su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs Migration started... Step 1 of 17: Refresh configuration ...

Je suis chargé de la migration du serveur otrs4 a otrs5, je rencontre une erreur lors de la migration de la base https://otrs.github.io/doc/manual/admin/5.0/en/html/upgrading.html , step 6.2: root@otrs[15:38]:su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs Migration started......