Search found 2 matches
- 03 Dec 2015, 23:30
- Forum: Help
- Topic: Creating "Quick Ticket" Option in OTRS 4
- Replies: 3
- Views: 1175
Re: Creating "Quick Ticket" Option in OTRS 4
I'm afraid I'm not certain what that is - is there a way to set this up through Process Management? I thought that area was more for internal development projects.
- 02 Dec 2015, 23:59
- Forum: Help
- Topic: Creating "Quick Ticket" Option in OTRS 4
- Replies: 3
- Views: 1175
Creating "Quick Ticket" Option in OTRS 4
Hello,
I am attempting to create a "quick ticket" option in my Service Desk's version of OTRS. It would ideally be similar to the "new phone ticket" option, but with far fewer required fields. It would be useful for metrics to track when we have people walk up to the desk and we solve a simple ...
I am attempting to create a "quick ticket" option in my Service Desk's version of OTRS. It would ideally be similar to the "new phone ticket" option, but with far fewer required fields. It would be useful for metrics to track when we have people walk up to the desk and we solve a simple ...