Znuny and ((OTRS)) Community Edition

When using the agent interface in preview mode ("L"), the UI gives access to the answers and the templates, but actually sending the answer from the preview page opens the ticket zoom UI, as if the answer was sent from the ticket zoom initially. Is there any way to change this behavior, so...

This seems possible in otrs 4 as well (in the same action=agentticketcustomer menu, via rewriting the company ID manually), but brings a different problem. If you have customer companies with an unknown list of clients, you may not use assigned client services after reassigning the customer company ...

Any way to do this in 4.x? Updating to 5.x would take much more time.

This may sound fundamentally strange, but in our practice, we have managers for our customers, that may forward the customers' questions to OTRS. Is it in any way possible, to "move" the ticket from an unassigned CustomerCompany to an existing one (apart from manually assigning the custome...

Речь о шаблонах ответов или каких шаблонах?
Нужно добавить динамическое поле при выборе шаблона ответа?