We had the same issue after OTRS 5 upgrade - Frontend::Agent::Dashboard and choosing "reset" for any settings which didn't have default columns also fixed our problem.
Dashboard has now returned to normal and users can choose columns.
Search found 4 matches
- 14 Jan 2016, 02:48
- Forum: Help
- Topic: [SOLVED] Dashboard OTRS 5 missing element and data
- Replies: 9
- Views: 3866
- 13 Jan 2016, 02:49
- Forum: Help
- Topic: [SOLVED] Bulk ticket update error post 5.0.5-01 update
- Replies: 3
- Views: 2217
Re: [SOLVED] Bulk ticket update error post 5.0.5-01 update
Solved. I made two changes that could have fixed the system but I believe #2 is likely: 1) Removed three extensions - Survey, TimeAccounting and SystemMonitoring 2) Issued rpm -Uvh --replacepkgs otrs-5.0.5-01.noarch.rpm I am in the process of running a diff against the perl modules to determine if #...
- 12 Jan 2016, 00:18
- Forum: Help
- Topic: [SOLVED] Bulk ticket update error post 5.0.5-01 update
- Replies: 3
- Views: 2217
Re: Bulk ticket update error post 5.0.5-01 update
I would suspect a ticket in a faulty state in the database and it's causing errors in the bulk action. Try doing smaller quantities. Can you do bulk action on just two tickets? Try executing in smaller quantities to see if you can narrow it down to one ticket causing the problem. Thanks for the rep...
- 11 Jan 2016, 02:09
- Forum: Help
- Topic: [SOLVED] Bulk ticket update error post 5.0.5-01 update
- Replies: 3
- Views: 2217
[SOLVED] Bulk ticket update error post 5.0.5-01 update
Hello, I have completed an update to the latest version and upgraded all installed packages to the latest release. Now when we attempt to do a bulk update of tickets we receive a Internal Server error. I think I should start uninstalling packages to see if I can trace down the problem there - but if...