Znuny and ((OTRS)) Community Edition

I installed DinamichFildRemoteDB.
Excellent work, the information is taken from the database and inserted into the field. But what if you need to select more than one value at once a search? Insert the result into the table?

So you have a new table and you want to display its values in the ticket creation form. Correct? Yes, yes,yes... :) Do you want to store the selected value in the ticket? Oh sure! They will be saved along with the ticket. Do the shown values depend on other information (e.g. selected queue)? Yes! T...

I try
1. I have added a new table in the database OTRS
2. I would like to request to select data from a table on the form of the creation of the ticket
To do this, you need to write a new module? How to do it right and just?

There FIELD1 field.
I enter a value. I press the FIND button.
In the field of FIELD2, FIELD3 selected values on request "Select first_name,last_name from users WHERE id=FIELD1"

You must make a request to the database and display the result on the form in the required field. After reading the documentation I came to the conclusion that it is necessary to use jquery + ajax + perl. Embed code in the template file, but the result will not be displayed. Prompt please, move and ...

Добрый день! Кто нибудь нашел решения перевода времени в часы ? Где нужно поправить код чтобы время приняло формат часов, а не минут?

Does not anyone tell me?

The reports OTRS field "Solution min" is displayed in minutes. How do I need to output to the format? For example, in hours