Search found 9 matches
- 09 Feb 2017, 18:26
- Forum: Help
- Topic: Info Customer search
- Replies: 0
- Views: 957
Info Customer search
Hi to everyone We would like to give the opportunity to our customers to set specific research. In particular (in the normal output mode) it would be possible to show the total time taken between the opening of the ticket and the closure (defined in minutes / hours)? Currently we see that, using the...
- 07 Apr 2016, 18:38
- Forum: Help
- Topic: OTRS 5.0.6 - log error Got no SessionID!!
- Replies: 3
- Views: 1982
Re: OTRS 5.0.6 - log error Got no SessionID!!
sorry were i can find that information?reneeb wrote:In the webserver log you should see a "stacktrace" (information which function called that function that caused the error). Can you post that stacktrace...
- 07 Apr 2016, 16:35
- Forum: Help
- Topic: OTRS 5.0.6 - log error Got no SessionID!!
- Replies: 3
- Views: 1982
OTRS 5.0.6 - log error Got no SessionID!!
Hi every one
i just noted in past days this error on my installation
"Got no SessionID!!"
what does it mean?
thanks for your support!
i just noted in past days this error on my installation
"Got no SessionID!!"
what does it mean?
thanks for your support!
- 03 Feb 2016, 11:39
- Forum: Help
- Topic: log error after upgrading from otrs 4 to 5.0.6
- Replies: 19
- Views: 23525
Re: log error after upgrading from otrs 4 to 5.0.6
Solved the problem re executing
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs
su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs
su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs
- 02 Feb 2016, 18:42
- Forum: Help
- Topic: log error after upgrading from otrs 4 to 5.0.6
- Replies: 19
- Views: 23525
Re: log error after upgrading from otrs 4 to 5.0.6
su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild" -s /bin/bash otrs su -c "/opt/otrs/scripts/DBUpdate-to-5.pl" -s /bin/bash otrs Did you run these commands when the otrs daemons were not running? yes i followed this guide https://otrs.github.io/doc/manual/admin/5.0/en...
- 02 Feb 2016, 16:41
- Forum: Help
- Topic: Missing Default notification after upgrade vers 4 to 5.0.6
- Replies: 0
- Views: 627
Missing Default notification after upgrade vers 4 to 5.0.6
Hi to everyone
Completed the upgrade i notice that all the default notification (agent default notification) were missed.
No default notifications are present for my agent
What's going wrong whith my installation?
Completed the upgrade i notice that all the default notification (agent default notification) were missed.
No default notifications are present for my agent
What's going wrong whith my installation?
- 02 Feb 2016, 16:36
- Forum: Help
- Topic: log error after upgrading from otrs 4 to 5.0.6
- Replies: 19
- Views: 23525
Re: log error after upgrading from otrs 4 to 5.0.6
Well, the files does not seem to be part of OTRS 5 (https://github.com/OTRS/otrs/tree/rel-5_0/Kernel/Output/HTML) but it does belong to OTRS 4 -your previous version- (https://github.com/OTRS/otrs/tree/rel-4_0/Kernel/Output/HTML), so I guess it is a leftover from a configuration file https://github...
- 01 Feb 2016, 15:42
- Forum: Help
- Topic: log error after upgrading from otrs 4 to 5.0.6
- Replies: 19
- Views: 23525
Re: log error after upgrading from otrs 4 to 5.0.6
Sorry which is the missing file?root wrote:Check if the missing file is really absent. How did your updated your system? Via package or tar.gz archive?
I made update using the .rpm
- 01 Feb 2016, 13:30
- Forum: Help
- Topic: log error after upgrading from otrs 4 to 5.0.6
- Replies: 19
- Views: 23525
log error after upgrading from otrs 4 to 5.0.6
Hi everyone i just completed the otrs 4 to 5.0.6 upgrade no errors releaved during the process Taking a look at system log, i saw: Mon Feb 1 12:28:01 2016 error OTRS-CGI-00 Module Kernel/Output/HTML/NotificationSchedulerCheck.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr...