Znuny and ((OTRS)) Community Edition

Hello, I'd like to add my insights into this issue. We use several Znuny systems and from time to time (mostly in the last few months) there is this issue, that outgoing mails queue get stuck and what we do is manually send e-mails then reboot the VM (supported Ubuntu LTS with updates) in order to b...

Hi guys,

Just wanted to say that I've tried to upgrade 6.4.5 to 6.5.2 and ended with the same error ...WebserviceText.pm in @INC
and mentioned above solution/command worked in my case:

otrs.Console.pl Maint::Config::Rebuild --cleanup

For the record - you can edit the otrs/var/httpd/htdocs/skins/Agent/default/css/Core.TicketDetail.css file, section with UseArticleColors tr:hover.

Hi, Thanks for help. I've cleared cache with perl bin/otrs.Console.pl Maint::Cache::Delete command as otrs user. After enabling of Debug in Apache the only entries I can see for this particular ticket are: [Wed May 26 11:41:52.325488 2021] [authz_core:debug] [pid 15236] mod_authz_core.c(809): [clien...

Hey, Thanks for Your reply. I understand that usage of newest possible version is almost always preferred in terms of support, security, etc ;) however upgrading from 5 to newest version in this case is a little bit complicated, so I search for any help I can find. Apache error log contains no entri...

Hello, On one of our systems we've been using OTRS 5.0.11 for some time ;) and we have a few tickets, on which the system doesn't show the data. Instead we have 1. Proxy Error The proxy serv. received an invalid response from an upstream server. The proxy server could not handle the request Reason: ...

Hello, Let's say we have e-mail address help@otrs.com and from that account our OTRS is fetching e-mails. Then, using e-mail filtering (based on FROM field @client.com ) ticket is assigned to specific queues. Everything is OK. Now, we add new e-mail address , f.e. help2@otrs.com , some new queue, ne...

Hello,

I would like to make spent time field mandatory but only in closing ticket window. I know that NeedAccountedTime forces all notes to do that, but is it somehow possible in closing ticket window only ? Some file needs code change perhaps ?

I'll be glad for any hints.

Hello, I've been searching for answers but I cannot find specific one. 1. Let's say there is a queue "Help", and its subqueue: "XYZ". 2. All e-mails from @xyz.com go to Help::XYZ thanks to incoming mail filter. 3. Now, through configuration of queue-group-customer there is a Cust...