Search found 2 matches
- 09 Mar 2016, 15:18
- Forum: Developers
- Topic: Customization form of creating ticket by the customer
- Replies: 3
- Views: 2738
Re: Customization form of creating ticket by the customer
I agree with you, you can already do with the dynamic field but I'm trying to understand the programming of OTRS for this reason I posted the question on the forum of the developers, I am a subject of the student and I'm interested in understanding how the framework transfers the inputs between modu...
- 09 Mar 2016, 14:21
- Forum: Developers
- Topic: Customization form of creating ticket by the customer
- Replies: 3
- Views: 2738
Customization form of creating ticket by the customer
Hello, I'm trying to make a customization but as I am not Perl programmer I tended difficulty. OTRS 5.0.6 1 - Added two new fields in the table ARTICLE alter table ARTICLE add fl1 VARCHAR2(250) NULL; alter table ARTICLE add fl2 VARCHAR2(250) NULL; 2 - I added the hidden fields in the form /opt/otrs/...